IT Service Excellence - ITIL ITSM Tools Enablement - Manager+ Job Listing at Accenture in Reston, VA

• Minimum of 5 years experience with ITIL oriented (operational or service management) tools- service desk, change, availability, and/or performance monitoring management.  


• Minimum of 5 years experience with enablement of tools for Operational Readiness and Capability Delivery- monitoring and batch scheduling (CA, BMC, HP, or Tivoli)


• Minimum Bachelor's Degree

Experience in one or more of the following areas:

• Tool and Software enablement for IT Services and Operations


• CA, BMC, HP, and Tivoli tool suites


• 
  HP uCMDB, and/or DDM skills
  


• Production Scheduling, Output/Print Management


• Service Desk design and deployment


• Network/Systems Operations, Operations Architecture Management, Network Addressing Management


• Storage Management, Backup/Restore Management, Archiving


• Event/Fault Management, System Performance Management


• Migration Control


• Hardware Performance/Optimization


• Vendor Management


• Total Cost of Ownership (TCO) for deployment of IT Service enabling tools


• Tool enablement based on Capacity Modeling Planning


• High Availability Planning


• Disaster Recovery tool enablement


• Understanding of Change Management, Configuration Management, and Release Management


• Ability to utilize PowerPoint in proposal development


• Ability to produce documentation utilizing the MS Office Suite


• Broad understanding of ITIL V3 and its components


• Nice to Have Skills:


• UNIX Administration


• Windows Administration


• Virtualization


• Operational Development Architecture


• Portals (products/functions)


• XML (Extensible Markup Language)


• Customer Relationship Management

• Strong oral and written communications skills


• Supervisory experience working with a diverse internal and client teams