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Accenture
Location: Reston, VA
Posted: 05/19/2013
Refreshed: 05/21/2013
Application deadline: None
Type: Full time
Career Level: Not specified
Salary Range: Not specified
Number of Jobs: 1
Relocation Available: No
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Industries
Consulting, Business Development/Sales
Description
Basic Qualifications:
- Minimum 8 years of experience with ITIL (operational or service management) tools with at least one area in Service Delivery (Service Level Management, Capacity Management, Contingency Planning, Availability Management, or IT Financial Management) or Service Support (Configuration Management, Problem Management, Incident Management, Change Management, Service/Help Desk, or Release Management)
- Minimum 5 years of experience in IT Strategy, service costing, governance and Enterprise Infrastructure
- Minimum Bachelors Degree
Preferred Skills: Minimum 8 years experience in one or more of the following areas:
- Minimum 8 years of experience in defining IT strategy, service, costing, and governance.
- Minimum 8 years of experience with Enterprise Infrastructure: servers, storage, network, etc
- IT Service and Operation enablement through:
- Service Desk design and deployment
- Service Value Definition, Business Case Development, Service Assets
- Service Strategy Concepts: Service Portfolio Management, Demand Management, and IT Financial Management
- Service Design Concepts: Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Service Catalog Management
- Migration Control
- Vendor Management
- Total Cost of Ownership (TCO) for deployment of IT Service enabling tools
- Network/Systems Operations, Operations Architecture Management, Network Addressing Management
- CA, BMC, HP, and Tivoli tool suiteAbility to utilize PowerPoint in proposal development
- Ability to produce documentation utilizing the MS Office SuiteDeep understanding of ITIL V3 and its components
- IT Service Management Tool implementation experience
- Culture Change Management
- Portfolio Management
- Finance skills
- SAP Experience
- ERP implementation experience
- Customer Relationship Management
Professional Skills Requirements:
- Strong oral and written communications skills
- Supervisory experience working with a diverse internal and client teams
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Applicants for employment in the U.S. must possess work authorization which does not require now or in the future sponsorship by the employer for a visa. Accenture is an Equal Opportunity Employer.
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