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Consulting, Business Development/Sales
- Minimum two years experience designing and deploying voice and contact center capabilities
- Minimum two years experience with one of the following: Voice Over IP (VOIP), Call Routing, Computer Telephony Integration (CTI), Voice Portal and Interactive Voice Response (IVR) and Contact Center Performance Reporting
- Hands-on experience with one or more of the following vendor products: Cisco UCCE/IPCC/CVP, Avaya Contact Center, Genesys CIM/GVP
- Bachelors Degree
Professional Skill Requirements:
- Minimum 3-6 years experience in contact center infrastructure design, engineering, implementation, and/or support
- Minimum 3-6 years experience in project management
- Detailed technical knowledge in one or more of the following areas: Contact Center Routing Platforms (ACDs), IVR and Call Queueing, IP Telephony, Peripheral Gateway and Legacy ACD Integration, CTI and Telephony Application Integration
- Experience with network service providers (e.g., carrier routing for toll services)
- Vendor certifications are strongly preferred (e.g., CCVP)
- Proficiency in Microsoft Office.
- Must possess good verbal and written communication skills.
- Enjoy working in fast paced, dynamic environment.
- Ability to multi-task and have the ability to meet deadlines.
- Strong time-management and organization skills.
- Willing to travel 100% of the time.
- Location: preferably major US city
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Applicants for employment in the U.S. must possess work authorization which does not require, now or in the future, sponsorship by the employer for a visa. Accenture is an Equal Opportunity Employer.
- Eagerness to contribute in a team-oriented environment
- Ability to work creatively and analytically in a problem-solving environment
- Desire to work in an information systems environment
- Excellent communication (written and oral) and interpersonal skills
Demonstrated leadership in professional setting; either military or civilian
Demonstrated teamwork and collaboration in a professional setting; either military or civilian
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