Ocean Export Job Listing at Actus Consulting Group in Elk Grove Village, Illinois (Job ID 4664)
Responsible for customer service relations, resolving customer service problems in regard to all areas of business operations, quotes rates, and provides marketing service to customers.
•Prepares marketing material for new and existing customers.
•Updates customer sales database; informs Account Executive of sales leads.
•Assists customers with their inquiries (i.e., gives rate quotation for shipping and trucking); communicates with customers when there is a delay or other shipping problem.
•Maintains frequent contact with several other departments within the organization to resolve customer concerns and/or questions and to coordinate forwarding activities.
•May be responsible for scheduling and booking cargo, including in-land trucking arrangements. May establish preferred carrier pool with trucking companies; establishes schedule of export vessel shipments.
•May prepare and distribute invoices (both A/P and A/R), statements and log updates.
•May process shipment documentation (airway bills), computer data entry. •Maintains weekly shipping reports (truck shipments; outgoing vessel shipments, etc.); new shipper’s report; drop shipment report.
・At least 2 years experience in freight forwarding/ sales experience in transportation, logistics, or project management
*We consider applicants for all positions without discrimination because of race, color, religion, sex, national origin, age, material or veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.
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