Medical Reception Specialist PAHSClinic-Rural Health Clinic FT Job Listing at Alegent Health in Plainview, NE

Hospital / Healthcare

Alegent Creighton Health is the largest not-for-profit, faith-based healthcare provider in Nebraska and southwest Iowa with 11 acute care hospitals, a specialty spine hospital, freestanding inpatient psychiatric and skilled nursing facilities and more than 100 Alegent Creighton Clinic locations. As the primary teaching partner of Creighton University’s health sciences schools, Alegent Creighton Health and Alegent Creighton Clinic are committed to teaching the health professionals of the future.

Our commitment to our patients and their families is high, but the return on that commitment is even higher. We are committed to our employees by ensuring we hire individuals who also believe in enriching the lives of those we serve. If this sounds like you - apply today and join the Alegent Creighton Health team! We are an Equal Opportunity/Affirmative Action Employer.

Medical Reception Specialist
Mostly day time hours with covering an evening shift until 7:00pm.
1Answers telephone and responds as appropriate per clinic guidelines.
-able to triage and transfer calls in a timely manner

2. Assists with patient appointment activities
-scheduling/rescheduling patient appointments; follow-up on no show appointments
-provides patient confirmation calls per clinic specifications

3. Greets and directs patients and visitors in a prompt and courteous manner.

4. Records messages accurately and legibly
-messages distributed promptly to the appropriate person and location

5. Collects and records co-payment from patients
-accurate documentation of transactions
-reconciliation of cash drawer receipts
-prepares deposits

QUALIFICATIONS:

Experience
Preferred: One or more years providing customer service, preferably in an ambulatory health care setting.
Have worked in a customer service environment with a proven track record of providing quality and excellent service for a minimum of one year.

Education
Required: None
Preferred: High school diploma; GED equivalent with an aptitude in math
Office/clerical and computer skills, experience in scheduling and electronic medical records
Systems, CPT, ICD-9 and, insurance protocols knowledge, medical terminology
Ability to speak Spanish a plus

Knowledge/Skill/Abilities:
Knowledge of:
-phone systems
-typing/keyboarding
-alpha/numeric filing system
-customer service, to include telephone etiquette
-cash handling
-organizational skills
-office equipment
-computer and computer applications
-organization policies, regulations and procedures
-risk management; quality improvement
-insurance protocols
-ICD-9, CPT coding

Skills as demonstrated through:
-continuous accurate verbal and written communication, to include appropriate grammar, correct spelling, legible handwriting, reading comprehension and follow-through on instructions
-establishing and maintaining cooperative and collaborative working relationships with patients, medical staff and the public
-continuous time, resource and task management
-access, manipulate and maintain computer data per clinic specifications -correct and accurate basic math applications to include addition, subtraction, multiplication and division; application of calculator functions

Ability to:
-type approximately 40 words per minute
-access computer information
-speak clearly and concisely
-maintain confidentiality of issues and circumstances
-react calmly, professionally in emergency situations, and in times of conflict resolution
-work closely with the physicians and provider(s) responding appropriately and timely to requests
-present a positive business appearance according to clinic dress code
-demonstrate a willingness to learn and apply all knowledge and skills