Claims Service Specialist Job Listing at Allstate Insurance Company in Glens Falls, NY (Job ID GLE00151)

Allstate Insurance Company

Allstate Insurance Company

Location: Glens Falls, NY
Application deadline: None
Type: Full time
Career Level: Associate
Salary Range: Not specified
Number of Jobs: 1
Relocation Available: No
Show all jobs for Allstate Insurance Company

Do you have a passion for helping others? Have an eye fordetail?Do you have strong organizational and time managementskills? Are you looking to accelerate your career at a renowned company?

Encompass InsuranceCompany has an exceptional career opportunity for a Claims Service Specialistsin Glen Hills, NY!

About the team:

The Support Function isresponsible for assisting claims professionals or a Field office by performinganalysis or activities related to customer satisfaction, loss, and expensemanagement, or other claim activity.Support may include clericaldata entry, processing claims, medical, and witness report requests, filingpaper documents, processing claims payments, and performing word processing.Support also may include obtaining first notice of loss reports fromclaimant/agent via telephone/fax/mail/internet.

About the job:

This job processesnon-complex, non-technical claim related activities within established quality,productivity and process standards on specific losses as directed by managementor a claim adjuster. The individual handles a single line of claims or acombination of claims from different segments. The individual is expected todeliver compassionate service that is fast, fair, and easy, to ensure customerretention.

Key Responsibilities:

  • Customer Service- Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

  • Admin Support- Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing

  • Handles claim files- (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)

  • Retrieves, prints, faxes, or mails supporting documentation to vendors or others as directed

  • Provides back-up for any support functions in the office

  • Claims Support- Receives, screens and routes incoming telephone calls and other electronic correspondence

  • Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards

  • Generates and sends appropriate forms to insured/claimant for completion

  • Processes claims payments

  • Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties


    • High School Diploma or equivalentplus experience delivering outstanding customer service
    • Good organization skills withtimely follow-up skills
    • Good oral and writtencommunication skills
    • Knowledge of Excel and Word
    • Performs routine tasks of basiccomplexity under general supervision

    We do everything we can toencourage, enhance, provide tools and promote growth in ways that are good forall, so we reach greater heights together.

    You'll be part of a companythat's innovating new products and experiences. You'll be going beyondprotecting people to developing ways to help them live smarter every day.You'll be doing more than mobilizing to get people back on their feet duringcatastrophes like hurricanes or wildfires. You'll be mobilizing efforts tobring awareness to teen driving safety and other issues affecting communitiesacross the country. It takes of us. It takes the best of us. And it makes usbetter. You will make us better.

    Growth + Development + You

    One of the biggestmisconceptions people make is assuming that the insurance industry isn'tengaging, exciting or challenging. We invest millions each year in in-depthtraining, performance enhancement and personal mentoring programs designed togive you the resources and relationships you need to remain stimulated whileyou apply and develop your interests and skills in ways you never thought ofbefore. Through challenging assignments, rotational work experiences andspecialized advancement opportunities, you'll have a place where you can forgeyour own career path and grow to your full potential.

    Connect with us onTwitter,Facebook,InstagramandLinkedInto find out for yourself... or hear from some ofour employees inour short video:Good Work Across The Nation

    Benefits + Rewards + Balance

    As part of the Encompass team, acompetitive salary is just the beginning. Our Total Rewards package also offersbenefits like medical and dental as well as a robust pension and 401(k). It alsopacks in some of the most fulfilling work/life programs you'll find anywhere.And, you'll be compensated and rewarded along the way.

    • Pension plan PLUS 401K

    • Career path/succession planning

    • Mentoring programs

    • Tuition reimbursement

    • Inclusive work environment

    • Flexible schedules

    • Generous paid time off (with option to purchase additional days)

    • Medical, Dental, Vision, Life and Long Term Disability Insurance

    • Health and wellness benefits, including: nutrition/weight management, smoking cessation program, stress management, lifestyle coaching, financial resources

    • Adoption assistance program

    • Comprehensive health insurance plans

    • Flexible spending accounts (FSA)

    • Employee Resource Groups

    Join our award-winningteam!

    Diversity, balance, innovationand providing an environment where employees can thrive. These are allcore values at Encompass, and we have the awards to prove it:

    • The World's Leading Top 100 Companies Forbes magazine

    • Diversity Elite - America's Best 50 Companies for Minorities Fortune magazine

    • Top 100 Military Friendly Employers List -

    • 50 Happiest Companies in America- CareerBliss

    • Best Places to Work for Recent Grads - ConnectEDU

    • 100 Best Companies for Working Mothers Working Mother magazine

    • Top 40 Best Companies for Hispanics to Work Hispanic Business magazine

    • Top 10 Companies for African Americans to Work DiversityInc

    • Top 100 Best Placesto Work in IT Computerworld magazine

    • Top 100 Companies for Employee Training and Development Training magazine

    Apply on Company Website