Migration Project Manager Job Listing at American International Group in Alabang

Aerospace / Defense, Financial Services

Migration Project Manager
Job ID #: 62064 Employment Type: Full Time - Permanent
Location: Alabang Education Preferred: Bachelors Degree (or equivalent)
Business Unit: Relocation Provided: No
Functional Area: Project/Program Management Travel Percentage:

Position Description
The Migration Project Manager/Director is responsible for the formation and leadership of cross-functional teams to successfully migrate new business from global locations to the Manila operations center. He/she will work with management at multiple levels to identify business opportunities, create project plans, develop risk mitigation strategies and business continuity plans, assist operations and support teams in the execution of function-specific duties, and manage all activities on the project plan leading to a successful customer engagement. Lead or assist in the development and evaluation/improvement of a standard migration methodology for the business. Create a migration tool kit, checklists, templates, and other requirements to insure the efficient and effective transition of new processes and services. Mobilize teams and resources to receive newly-migrated processes of customers. Coordinate actions and lead project planning for deliverables as part of a migration. Work with various internal and external stakeholders to ensure appropriate handoff of process ownership to permanent ownership. Serve as a relationship manager during appropriate phases of the migration. Form and lead cross-functional teams to efficiently transition new processes and services from global partners/customers. Oversight of all aspects of migration including infrastructure planning, training requirements, systems development, capacity analysis, SLA creation, project planning, and process improvement. Work cooperatively with the customer and internal resources to create baseline performance analyses and key information for current and migrated processes. Drive continuous process improvement in assigned areas of the business. Work with management to analyze results, identify opportunities, and to develop action plans from SLA reports and other information sources. Develop reports, analytics, and assessment tools to evaluate performance and improvement opportunities.

Position Requirements
Candidate must possess at least a Bachelor's/College Degree, Post Graduate Diploma / Master's Degree, any field. Should have at least 5-10 years of work experience in service industry, preferably from BPO or Shared Services companies, including experience in working on quality improvement teams and/or as project manager, or as an operations manager. Experience as a relationship or account manager, or external consultant, managing customer relationships and communications. Experience in self-directed work environments requiring a high degree of individual initiative and has demonstrated experience in managing process and/or systems change. Should have strong communication and meeting facilitation skills, including cross-cultural communication and relationship-building. Must be able to work in matrix assignments with management at multiple levels of the business. Must be able to communicate and form effective business relationships at the executive level, in a global environment. Should have the ability to handle multiple tasks and create and execute effective project plans with minimal guidance. Comfortable working within an environment with little or no structure. Develops process-approach where none currently exists. Must have knowledge/familiarization with enabling technologies of the BPO (business process outsourcing) or contact center industry. Understanding to the systems/IT technologies required for BPO is a plus. Knowledge of Quality Tools & Techniques (TQM, Six Sigma, etc…) is a plus. Applicants must be willing to work in Madrigal Business Park,Alabang,Muntinlupa City. Must be willing to work on graveyard shift and holidays.

About Us
Chartis is a world leading property-casualty and general insurance organization serving more than 40 million clients in over 160 countries and jurisdictions. With a 90-year history, one of the industry’s most extensive ranges of products and services, deep claims expertise and excellent financial strength, Chartis enables its commercial and personal insurance clients alike to manage virtually any risk with confidence. For additional information, please visit our website at http://www.Chartisinsurance.com. At Chartis we support and encourage a diverse work environment. EOE.