AMR Evansville currently has an opening for our dispatch center. Qualified candidates will possess the following certifications:
Valid Driver's License
IN EMTB cert
ITLS or PHTLS cert
NR EMTB cert (have 180 days from date of hire to obtain)
KY EMTB cert (have 180 days from date of hire to obtain)
KY HIV cert (have 180 days from date of hire to obtain)
IL EMTB cert (have 180 days from date of hire to obtain)
EMD cerification is preferred, but not required.
SUMMARY: Receives and manages customer contacts in a positive manner. Has a primary focus of understanding and meeting customer expectations related to medical transportation and related services. Responsible for the minute-by-minute management of operations consistent with management directions and AMR values to meet customer needs. Responsible for the deployment and tracking of all AMR resources. Triages trips for dispatch priority, operates telephone and two-way radio system and handles emergency medical dispatch functions. Responsible for taking emergency and non-emergency phone calls, directing daily activities of the system, coordinating ambulance and wheelchair staff, distribute calls as appropriate in a timely manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following. Other duties may be assigned.
· Coordinates the most efficient use of ambulance and wheelchair transport resources to best meet the demands of customers.
· Answer telephone lines and control conversations in a speedy and accurate manner.
· Promote the “One-call” concept by arranging for services requested by the customer whenever possible.
· Excellent listener
· Communicate appropriate pre-arrival instructions for callers when indicated.
· Enter data into computer-aided dispatch (CAD) system in an accurate and timely manner.
· Dispatch appropriate resources and inform field personnel of all pertinent data.
· Assists in scheduling and tracking current and future ambulance and wheelchair transfers and keeps field supervisors informed.
· Collects, puts in order and completes all necessary ambulance and wheelchair paperwork as it relates to the CommunicationsCenter duties.
· Notifies the supervisor on duty, or management, of any deviations, actions, or conduct of communications or field personnel which reflects unfavorably upon the image of, or services rendered by the company, including but not limited to, deviation from standard operating procedures, written company policy, memoranda, or verbal instruction of communications or supervisory personnel.
· Obtains and records accurately and completely all data required by supervisory and management personnel.
· Coordinate resources to best assure that service areas and contracted facilities will have adequate ambulance and wheelchair service as needed.
· Monitor and record critical levels and unit hour shutdowns or loss.
· Control the system in a manner that is sensitive and responsive to field personnel, as appropriate.
· Communicates and interacts effectively with staff to assure good working relationships.
· Assists in answering incoming calls and managing resource allocation.
· Review and confirm transports scheduled for future dates for possible schedule conflicts.
· Maintain strict confidentiality on all company and patient related information.
· Responsible for the cleanliness and neatness of the communications area.
· Responsible for preplanning as well as managing all MCI and disaster scenarios, including the procurement and coordination of outside resources to meet medical and transportation needs.
· Reads maps and assists with development of dispatch/locator aids, and assists field personnel in locating the scene of emergency and non-emergency incidents and in selecting the fastest and safest routing to such scenes.
· Responsible for implementations and coordination of all changes in the active SSM plan to insure efficient coverage of the company service area. This includes the appropriate utilization of mutual aid.
· Create and maintain an atmosphere of warmth, interest, and optimism.
· Perform assigned tasks in accordance with policies and procedures, and as instructed.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The successful candidate will demonstrate effective interpersonal communication skills. Must be proficient with computers, keyboarding, and have the ability to operate multi-key phone systems.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Except where appropriate and conducive to the goals and objectives of particular tasks, the Call Taker will work in a well-lighted area that is ventilated and as physically, physiologically and psychologically innocuous as possible. The noise level in the work environment is usually moderate.
While performing the duties of this job, the employee is regularly required to sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The job is primarily in an office type environment. The primary functions are answering phone lines, typing, paperwork, working with a computer and listening skills.
Certificates, Licenses, Registrations: It is required that the Call Taker will have Emergency Medical Dispatch (EMD) certification through National Academy of Emergency Dispatch along with a CPR certification.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Language Skills; Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Must demonstrate excellent telecommunication skills that include voice control, enunciation, diction and calming techniques.
Educations and/or Experience: High school diploma or GED, one to three months related experience and/or training; or equivalent combination of education and experience. Must be continuously certified as an Emergency Medical Dispatcher.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.