Security Access Technician Job Listing at APC in PA (Job ID apc-32430)

Electronics & Misc. Tech.

Divison Buildings Americas
Job Title Security Access Technician
Location USA - PA - Horsham
Req. # 32430
Job Responsibilities About Schneider Electric
As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in Utilities & Infrastructures, Industries & Machine Manufacturers, Non-residential Buildings, Data Centres & Networks and in Residential. Focused on making energy safe, reliable, efficient, productive and green, the Group's 130,000 plus employees achieved sales of 22.4 billion euros in 2011, through an active commitment to help individuals and organizations make the most of their energy. www.schneider-electric.com
This role ensures that within a organizational department, it has the correct level of Technical Service experience to ensure all customers are supported.
The purpose of this role is to ensure that the organizational department has the Technical Service Capability to support its engineering and service commitments to an Advanced level of complexity..
This role will supervise other sub - roles where necessary to give advise and support of a Technical nature when required.

Master a technical specialty .
• Analyze and understand customer expectations.
• Use of innovation practices .
• Assists the project Engineers in solutions design and resolution of design problems.
• Under direct supervision, performs routine and preventative maintenance on systems applications using prescribed work methods for internal/ external customers.
• Completes, maintains, and compiles logs, records, and reports of failures and repairs.
• Operates standard testing and processing solutions.
• Performs diagnostics and analysis on solutions and systems applications.
• Performs or assists with installation, programming and checkout of systems and service installed jobs. Systems include, security, fire, access control, CCTV, audio and mass notification systems.
• May assist in emergency troubleshooting of systems. Installs or supervises the installation of conduit, wire, cable, equipment, components and devices associated with special systems when necessary.
• Performs check out, systems start-up, programming and testing of installed systems. Performs tasks related to panel fabrication.
• Coordinates with or advises manager about the requirements for material and supplies to ensure timely delivery to the job site. Provides inputs and assists with preparation of as-built drawings and project close out.
• Perform job installation per engineered drawings.
• Provide leadership on small projects.
• Act as the Company liaison for interface with customer representative(s).
• Perform with complete working knowledge of security, fire, access control and CCTV systems.
• Perform system testing and troubleshooting.
• Must have proven skill level to interpret blueprints and other service documents, including but not limited to, specifications, reporting and quality requirements.
• Understand all phases of construction, maintain project documentation and create red-lined field drawings according to Company policies and procedures
This role will carryout service or support work in line with standard procedures or practices and will regularly work outside these boundaries as required.

1. Provide pre-sales and/or post-sales technical support to customers including commissioning, installing, testing, and maintaining products, equipment, and systems.
2. Develop innovative solutions to more complex technical problems that arise during start-up. Research, evaluate, and recommend new products or equipments upgrades that will meet customer needs.
3. Monitor and resolve recurring more complex problems to ensure ongoing customer satisfaction.
4. Coach and mentor less experienced engineers, check the quality of their work, and help them diagnose and solve problems.
5. Produce leads for Service Support.
6. Troubleshoot, investigate, and resolve technical problems that arise during start-up.
7. Train customers on the features of the equipment they have purchased.