Service Location Manager Job Listing at APC in OR

Electronics & Misc. Tech.

Divison Schneider Electric
Job Title Service Location Manager
Location USA - OR - Portland
Req. # 32896
Job Responsibilities About Schneider Electric
As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in Utilities & Infrastructures, Industries & Machine Manufacturers, Non-residential Buildings, Data Centres & Networks and in Residential. Focused on making energy safe, reliable, efficient, productive and green, the Group's 130,000 plus employees achieved sales of 22.4 billion euros in 2011, through an active commitment to help individuals and organizations make the most of their energy. www.schneider-electric.com
This role ensures that a organizational department has the Service Support Resources to ensure all customers are supported.
The purpose of this role is to ensure that the organizational department has the Service Capability to support its engineering and service commitments.
This role will monitor the organizational department Service Activities and ensure that it is resourced to meet the needs of customers.
This role will report to the Head of the organizational department and advise on any Service or Support Matter.
This role will ensure that the department runs efficiently within budget and maximizes every support opportunity.

1. Develop, evaluate, and review technical service procedures and standards; monitor the cost and effectiveness of activities to optimize resources, priorities spending, and achieve timeliness, reliability, and customer satisfaction standards.
2. Plan, priorities, and implement service activities to fulfill maintenance contracts and service-level agreements.
3. Estimate the cost, time, and resources required for installations, upgrades, and other technical services; prepare work orders and monitor the progress of work against estimates.
4. Research, evaluate, and recommend new equipment and tools to enhance the capabilities of the technical service team.
5. Select, lead, direct, evaluate, and develop a team of service engineers and technicians to ensure that installations are completed on-time, within budget, and according to customer requirements.
6. Ensure support / service contracts are maintained efficiently and effectively within budget constraints.
7. Grows the customer base and manages all service resources to ensure customer satisfaction.
8. Responsible for the safety of all direct reports, Schneider Electric employees and contractors.