Technical Service Engineer - Senior Job Listing at APC in NJ
Electronics & Misc. Tech.
Divison Buildings Americas
Job Title Technical Service Engineer - Senior
Location USA - NJ - Secaucus
Req. # 31732
Job Responsibilities About Schneider Electric
As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in Utilities & Infrastructures, Industries & Machine Manufacturers, Non-residential Buildings, Data Centres & Networks and in Residential. Focused on making energy safe, reliable, efficient, productive and green, the Group's 130,000 plus employees achieved sales of 22.4 billion euros in 2011, through an active commitment to help individuals and organizations make the most of their energy. www.schneider-electric.com
This role ensures that within a organizational department, it has the correct level of Technical Service experience to ensure all customers are supported.
The purpose of this role is to ensure that the organizational department has the Technical Service Capability to support its engineering and service commitments to an Advanced level of complexity..
This role will supervise other sub - roles where necessary to give advise and support of a Technical nature when required.
This role will report to the Technical Services Manager of the organizational department and advise on any Technical Service or Support Matter.
This role will manage a number of Customer Key Accounts.
This role will carryout service or support work in line with standard procedures or practices and will regularly work outside these boundaries as required.
1. Provide pre-sales and/or post-sales technical support to customers including commissioning, installing, testing, and maintaining products, equipment, and systems.
2. Develop innovative solutions to more complex technical problems that arise during start-up. Research, evaluate, and recommend new products or equipments upgrades that will meet customer needs.
3. Monitor and resolve recurring more complex problems to ensure ongoing customer satisfaction.
4. Coach and mentor less experienced engineers, check the quality of their work, and help them diagnose and solve problems.
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