Patient Service Representative Job Listing at Aspen Dental in West Springfield, MA

Our Patient Service Representatives play a vital role within the Aspen team. PSR's are the first point of contact for patientsat their local office, and also have key responsibilities in the coordination of many day-to-day administrative office activities. Reporting to the Office Manager, this position provides general office support with a variety of clerical activities and related tasks.

• Greet and check in patients in a friendly manner.
• Collect co-payments and verify insurance coverage.
• Schedule and confirm patient appointments.
• Prepare new patient charts neatly and accurately.
• Various office duties as assigned by Office Manager.
• Responding to patient billing or financial inquiries, directing to appropriate departments, as necessary.
• Collect and post paymentsand record receipts.
• Balance nightly deposits and complete credit card processing.

• High School Diploma or equivalent.
• Candidates will have a minimumof two years experience in a healthcare office or fast-paced, highly interactive customer service environment - experience in the dental or medical industry with scheduling and verifying insurances preferred.
• Self-motivated with the ability to exceed patient expectations.
• Excellent organizational skills to effectively handle multiple tasks.
• Flexibility to support change, with varying schedules as necessary.
• Possess excellent interpersonal communication skills.
• Resume must demonstrate stable employment history.