Adworks IPTV Sales Support Specialist Job Listing at AT&T in New York, NY

Telecommunications

Company: AT&T Advanced Ad Solutions

Position: Sales Support Specialist - IPTV Client Services

Reports to: Associate Director - IPTV Client Services

Location: New York, NY

AT&T Advanced Ad Solutions is rapidly growing in expectation of becoming AT&T’s next billion dollar business. We are looking for industry veterans who revel in the prospect of building a better approach to advertising sales that utilizes the inherent strengths of the world’s largest telecommunications company. AT&T Advanced Ad Solutions is the face to the market for AT&T’s newest ad products across IPTV, Mobile, and Internet.

Within the Sales and Business Operations group, we are seeking to fill a high profile and critical position. The Sales Support Specialist - IPTV Client Services manages campaign maintenance, media planning, account creation, client research, lead generation, sales recommendations, system management, generation of reports, and sales analysis within our television organization. This position will regularly interface with clients, billing, and traffic to assist in campaign creation, manage campaigns, respond to and resolve customer inquiries. Extensive client interaction and relationship building is required to ensure client retention and maximization of growth opportunities.

Responsibilities:

• Create media plans, sponsorship packages, rating analysis and revenue reports



• Responsible for assisting with vendor clients, order entry, suggestive selling of cross platform products, campaign maintenance, Pilat system maintenance, and lead generation and support for the sales team



• Input and process IPTV orders for Direct Response Clients



• Regularly interface with clients to monitor orders, provide campaign maintenance, answer billing questions, update sales reporting, maintain customer data, and enhance sales growth



• Interface with traffic department to assure proper coordination of campaigns



• Monitor and make recommendations on process, system, or order enhancements as needed



• Provide weekly post log reports and investigate any client concerns regarding campaign optimization

· Comply with ad guidelines and legal terms and conditions as applicable by interfacing with legal, marketing, and client services

· Responsible for being aware of all updates to pricing, content guidelines, and other policies

· Coordinate approvals and management of special projects with Associate Director related to special requests

· Build & maintain relationship with external partners and internal teams in an effort to increase revenue and potentially grow cross platform sales opportunities

Requirements:

· Bachelors Degree or 1-3 years equivalent sales support and/or sales planning experience

· Candidate must have strong organizational skills and ability to pay close attention to detail

Desired Skills

· Previous account management or media planning background a plus

· Previous experience interfacing with sales managers

Salary & Advancement

Competitive. AT&T has an extensive benefits program and is focused on career
Required Qualifications:
If you enjoy…

• Interacting with customers and providing prompt and courteous customer service to all customers in the store or via phone or email


• Variety in your work schedule


• Ability to identify and resolve customer related issues


• Identifying and solving problems


• Developing and maintaining knowledge of wireless services and equipment in order to provide information to the customer


• Turning customers on to the newest wireless accessories

…Then this may be the job for you.

Desired Qualifications:

• 1-3 years customer facing experience preferred.

The successful candidate will be able to perform the following with or without reasonable accommodation:

• Ability to work flexible hours, including evenings, weekends and holidays; occasional overtime


• Ability to stand for long periods of time


• Ability to lift up to 25 pounds


• Ability to operate a personal computer, wireless equipment, copier and fax


• Ability to work in other locations as the needs of the business dictate may be required.


• Complete general duties as assigned by the manager including but not limited to: order, ship, receive, organize, and merchandize inventory


• May be required to wear a uniform

AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V