Assoc Tech Support Anlys Netwk Job Listing at AT&T in Herndon, VA

Telecommunications

Candidate(s) for this position will be responsible for providing help desk and network monitoring and management support for multiple custom networks/service applications in a 24X7 operations facility. Tasks include fault monitoring and management, troubleshooting, network and application management, configuration control, trouble ticket generation and management, and reports development and generation. Candidate(s) will provide customer phone support and status updates as needed, and be able to direct, coordinate and partner with various work centers, network engineers/administrators, and customer organizations in the execution of daily tasks. The goal is for tasks to be procedure-based, so candidates will need to learn existing documented procedures as well as assist with creating and/or updating procedures as necessary. This is a Tier 1 shift position typically with 8-hour shifts and some weekends; all shifts are currently open. No Relocation offered.

A bachelors degree preferably in a related technical field or a minimum of 4 years equivalent work experience in tiered operational support. Proven experience in network management of WAN/LAN computer networks, data communications, TCP/IP, applications monitoring & diagnostics; working knowledge of: Solarwinds or comparable network management tool, ticketing systems (e.g. Trac, ManageEngine, or Remedy), and basic UNIX or Linux. Excellent customer service skills and a positive attitude are a must.

An active TS/SCI with CI Polygraph is required for this position. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship is required.

Desired: Security + certification