AT&T Bilingual Relay Associate Miami FL Job Listing at AT&T in Miami, FL

Telecommunications

LOOKING FOR A COMPANY THAT VALUES YOUR SKILLS?

A job with AT&T as a Bilingual Relay Associate can provide you with exactly that!


Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more!

Our Bilingual Relay Associates are responsible for relaying telephone calls or messages from non-TDD parties to TDD users by functions described below in our high paced Relay Call Center.

What you'll do as an AT&T Bilingual Relay Associate:

• Relay written and verbal messages between deaf, hard of hearing and speech impaired customers and hearing parties
  
• Receive calls via CRT or similar device from Speech/Hearing Impaired Users (Telecommunications Device for the deaf or TDD users)
  
• Acknowledge call and communicate with TDD user via CRT or other terminal
  
• Relay telephone calls or messages from TDD user to non-TDD party by translating written message into verbal form; translate verbal response of Non-TDD user to written form via TDD; continue to pass information until conversation is complete
  
• Prepare billing records that will be used for billing purposes
  
• Relay telephone calls or message

Our Bilingual Relay Associates must be able to:

• Fluently speak and write in Spanish AND English
  
• Complete on-the-job and/or classroom training as required to remain on the job
  
• Be willing and able to work a flexible schedule including evenings, weekends, holidays and split shifts if necessary
  
• Work in a call center environment on a computer with a headset for extended periods of time
  
• Data entry and problem solving skills
  
• Basic computer skills
  
• Obtain satisfactory results from a background/employment history investigation and drug screening
  
• Ability to obtain the regulatory requirements of typing 60 wpm and maintain this requirement yearly on the auditory typing exam
  
• Qualify on pre-employment screening:

Oral Typing Skills Test (OTST)
Telephone Ability Battery (TAB)
Oral Proficiency Interview - Spanish (OPI)
Oral Proficiency Interview - English (OPI)

Test study guides can be found at: http://att.jobs/test-guides.aspx