AUTOMOTIVE SERVICE MANAGER Job Listing at AutoNation in Los Angeles, CA

Retail

AUTOMOTIVE SERVICE MANAGER
Job Location: Los Angeles, CA
Description
AutoNation - America's largest automotive retailer is looking for qualified people to join our team. AutoNation has been named "America's Most Admired" automotive retailer for 5 of the past 6 years by Fortune magazine. Our ability to perform at such a high level is directly related to the efforts of our talented team of professionals, and we're looking for more great people to join our team.
AutoNation offers unlimited earning potential, with an extremely generous compensation program in addition to industry leading benefits. Top performers deserve top pay-If You have the Drive, We have the Vehicle.
Job Summary:
The Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department. The service manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records. The Service Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer's customer satisfaction index and for monitoring and improving customer satisfaction. The service manager also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department.
Job Responsibilities:
o Assist all subordinate service and sales personnel in all phases of their job descriptions
o Properly document employee behavior that may result in punitive job actions such as termination
o Report to management any circumstances that compromise the integrity of the dealership
o Work with the parts department as appropriate to ensure proper stocking of high use parts
o Collect accounts receivable for service work
o Obtain competitive bids on all tools, equipment, sublet repairs, supplies, ect...
o Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately
o Ensure that all required technical publications, periodicals, bulletins, ect... are obtained, kept up-to-date and properly maintained
o Quality check completed jobs
o Ensure that all the necessary shop equipment is in proper working condition
o Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly
o Ensure that proper service sales techniques are being used
o Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matters
o Communicate with customers before issues arise and get involved in escalated customer issues
o Maintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals
o Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis
o Serve as liaison with factory representatives in the absence of fixed operations or service director
o Establish and maintain a good working relationship with customers to encourage repeat referral business
o Monitor staffing levels, compensation levels and department turnover
o Assure proper repair order flow to satisfy warranty/dealership/business office requirements
o Maintain reporting systems required by general manager, company and manufacturer
o Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates
o Direct and schedule the activates of all department associates
o Hire, train, motivate, counsel and monitor the performance of all service department staff
o Understand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, ect...
o Assist in development of annual service budget for use in connection with annual sales forecast
o Maintain customer satisfaction index rating above that of manufacturer or dealership average
o Demonstrates behaviors consistent with the company's vision, mission and values in all interactions with customers, co-workers and suppliers
o Adheres to all company policies, procedures and safety standards
o Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals

Required Experience
Qualifications:
o Must meet company's requirements for employment
o Three to Five years of experience in an auto repair facility
o Two plus years of supervisory experience
o Excellent verbal and written communication and interpersonal skills
o Proficient knowledge of dealership computer systems
o Must have a valid driver's license
o Ability to drive manual transmission vehicles
o Professional appearance
o Demonstrated customer service skills
o Previous industry knowledge of overall operations, management and wholesale relations (preferred)
Physical Requirements & Working Conditions:
o Exposure to inclement weather
o Ability to operate an automobile
o Prolonged periods of standing, stooping and bending

Required Education
o High school diploma or equivalent required
o 2 year or 4 year college degree or technical degree is preferred

Compensation
At AutoNation you'll find unlimited income potential, paid time off, training, longevity bonuses, 401(k) program - with company match, health, dental, life, and disability insurance, employee vehicle purchase program and fantastic advancement opportunities.

Comments
Put your Career in the Fast Lane join AutoNation today
We are an equal opportunity employer and a drug free workplace.

Job ID: 146945apply