Outbound Supervisor Job Listing at Baldwin Kwikset Pfister Stanley Weiser Lock in Charlotte, NC (Job ID 980)

Consumer Goods, Manufacturing

Opportunity Snapshot

If you have strong lead / supervisor experience in a fast-paced distribution environment, and you're looking for a prime platform on which to evolve your career and take your skills to the next level, this is your opportunity to take ownership of the 2nd shift shipping operation at a Fortune 500 powerhouse! You'll proactively drive a large team including hourly pick-and-pack personnel, planners and group leads, in a hands-on leadership role that will showcase your abilities. As Outbound Supervisor you will leverage your high-energy, go-getter attitude to motivate your team, develop individual members, maintain a tight order / cycle time, ensure line-per-hour and other metrics, and more. You'll be an impact player in a "best of both worlds" environment -- a place where you can take a people-oriented approach to building employee and peer relationships and team dynamics, and where your successes will be noticed, all while enjoying the stability and clout of a multi-billion dollar organization with respected brands and a reputation for quality. This is a challenging role with a lot of moving parts for someone who will minimize "firefighting" and maximize performance, but it's also a role ripe with opportunity for professional growth and development.

The Hardware Home Improvement Group (HHI) of Spectrum Brands Holdings represents over a billion dollars in total annual sales and some of the most recognizable hardware and home improvement brands in the world, including Baldwin®, Kwikset®, Weiser®, Stanley National Hardware®, and Pfister®. Spectrum Brands Holdings is a global and diversified consumer products company with market-leading brands and fiscal 2012 net sales of $3.25 billion. Spectrum is a leading worldwide supplier of batteries; shaving, grooming and personal care products; small household appliances; specialty pet supplies; lawn and garden; home pest control and personal insect repellent products; and portable lighting.

The Requirements

To be a strong fit for the Outbound Supervisor role you will need:
•A bachelor's degree.
•2-5 years of lead / supervisory experience in a distribution environment requiring oversight of a team including two dozen or more members.
•A demonstrated ability to manage to productivity and/or performance goals.
•Demonstrated achievements in supervising and coaching others.
•Excellent verbal, written, and interpersonal communication skills.
•Knowledge of warehouse management systems (WMS), such as Red Prairie or similar.
•Computer proficiency in a Microsoft Office Suite environment, including high proficiency in Excel.
•The ability to thrive in a fast-paced, high-volume distribution center.
•Experience in a manufacturing and/or highly automated environment is a strong advantage.
•Bilingual in English Spanish is preferred.
In addition to these requirements, you must be able to work our 2:30 pm to 11:00 pm 2nd shift. It's not uncommon to work 45 to 50 hours a week and you should also be willing to put in weekend hours as required, once or twice per month.

The Role

As Outbound Supervisor, you will report to the Distribution Manager and oversee a team of approximately 40 employees, including hourly workers and team leads. Team members will work in the order filling (pick and pack) and stocking areas, ensuring orders are shipped in a correct and timely manner. The environment can become hectic, so you'll be tasked with maintaining a motivated team and ensuring optimal output. In addition to maximizing your team's abilities, you'll be dedicated to knowledge gain and continuously work on maximizing your own. You will be on point for the day-to-day activities, and manage ongoing workflow, shifting personnel when necessary, coaching, and leveraging your business savvy to optimize results.

Specifically, you will focus on four key areas:
•Helping the members of your team develop their skills and identifying those with the potential to grow into Team Leads or other positions.
•Ensuring we complete all orders within 48 hours as well as meet other key metrics.
•Working with the team to drive ongoing projects ranging from process enhancements for picking to redesigning work areas.
•Working as a team with peers to ensure a high degree of continuity and collaboration across shifts and functions.
More specifically, your activities will include:
•Supporting and driving time, cost, quality, inventory, and service improvements within distribution.
•Providing input to ensure optimal facility layout, infrastructure, and material flow designs within the distribution center.
•Ensuring the accuracy and the integrity of the building's inventory.
•Managing Distribution Center priorities in a cost efficient manner to satisfy customer requirements placed on transportation and distribution.
•Participating in the development and execution of the annual Distribution Center budget and operating strategy.
•Providing hiring input, training, coaching, appraising, and disciplining Distribution Center employees following positive employee relations practices.
•Working with the Health/Safety/Environmental Manager and other safety personnel to implement appropriate safety procedures including OSHA requirements and company-identified guidelines.
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Why HHI

Professional development -- this is a perfect role for someone who has had success as a lead or supervisor and is looking for fresh challenges at an employer of choice. Regardless of your background there will be new things to learn such as polishing and expanding your leadership skills; learning the automation, our extensive product lines, and software; or any number of skill-set enhancements. We can promise you'll never be bored and if you're the driven person for whom we're looking, you'll always have opportunities to learn. For example, you'll be exposed to every supervisory element, from coaching to decision making, and have the opportunity to learn other areas such as running a special project team.

Visibility -- if you demonstrate the capacity, talent and drive, you'll have plenty of opportunities to showcase your potential. Though we're busy, we're small enough that your successes will be noticed. You'll also have valuable opportunities to interface directly with management, giving you strong exposure within a multi-billion dollar organization. Career advancement is a hallmark of the HHI experience, and we are committed to promoting from within whenever possible. Though this role will keep you challenged for several years to come, if you're hungry, future opportunities could arise -- especially if you're open to relocation.

Strong brands, strong company -- there is always a great deal of entrepreneurial energy in the air here, and we are constantly exploring innovative avenues and opportunities for growth. The Hardware Home Improvement group has well-known brands, many of which you may have in your own home. Spectrum Brands has acknowledged the stability and performance we bring to their portfolio, and they have granted HHI a good deal of leeway in running the business the way we know best.

Great culture -- you'll benefit from a strong, collaborative culture within an organization focused on its people. We understand that our success depends upon hiring and retaining great people who share the values deeply embedded in our culture: demonstrate unyielding integrity and respect, deliver on focused commitments, win through global teamwork, and inspire excellence.

Outstanding resources -- we employ a variety of exceptional training programs and initiatives -- including our world-class HHI University and e-learning in-field training programs -- which will allow you to greatly expand your skill-set, enhance your performance and broaden your career options.

Excellent compensation -- in addition to a competitive salary and bonus incentive, we offer a premium benefits package that includes all that you would expect, such as healthcare and other insurances, and a few surprises like dependent care reimbursement accounts, educational assistance, and more.

Keys to Success

Ours is a fast-paced, high-volume, widely automated, customer oriented environment. To illustrate – of the $1.2 billion in HHI annual sales, $550 million worth of products pass through this distribution center. To be successful here you should not only be comfortable with the pace, you should be motivated by it. For example, our service metrics require shipment within 48 hours of receiving an order, and it will be your responsibility to ensure that your team hits that and other key metrics. That doesn't mean that your style should be heavy-handed – that won't work in our culture; it simply means that you will leverage a focused, straightforward leadership style that motivates and drives your team to deliver their best performance.

On average you will be responsible for a team of approximately 40, consisting of long tenured individuals, those who have been with us just a short time, and a temp pool from which we hire our permanent team. To excel, you should take the time to get to know your team, establish your credibility, and develop open lines of communication. You will be there to guide and coach them, but also to evaluate individual performance metrics, acknowledging when someone is doing a great job and determining the appropriate solution when someone is not. An exceptional Outbound Supervisor will not only be motivated to help their team succeed, they also will be driven to achieve personally. It will mean balancing teamwork and autonomy, at times being thick-skinned but also leaving lines of communication open, and working as a valuable management team member able to find solutions and get things done.

About Us

Hardware and Home Improvement (HHI) is a major manufacturer and supplier of residential locksets, residential builders' hardware and faucets with a portfolio of renowned brands, including Kwikset®, Weiser®, Baldwin®, National Hardware®, Stanley®, FANAL®, PfisterTM and EZSET®. HHI is a leader in its key markets with #1 positions in U.S. residential locksets (Kwikset), Canada residential locksets (Weiser), U.S. luxury locksets (Baldwin), and U.S. builders' hardware (Stanley-National Hardware), #2 in Mexico residential hardware (FANAL), and #3 in U.S. retail plumbing (Pfister). Headquartered in Orange County, California, HHI has a global sales force and operates manufacturing and distribution facilities in the U.S., Canada, Mexico and Asia.

HHI is a division of Spectrum Brands Holdings, Inc. (NYSE: SPB). Spectrum Brands is a global, diversified consumer products company and a leading supplier of consumer batteries, residential locksets, residential builders' hardware and faucets, shaving and grooming products, personal care products, small household appliances, specialty pet supplies, lawn and garden and home pest control products, and personal insect repellents. Spectrum Brands employs over 12,500 employees worldwide and sells to the top 25 global retailers with products in more than one million stores.