Product Development Consultant Job Listing at BCBSM in Detroit, MI (Job ID BCB001NU)

Blue Cross Blue Shield of Michigan


Location: Detroit, MI
Application deadline: None
Type: Not specified
Career Level: Not specified
Salary Range: Not specified
Number of Jobs: 1
Relocation Available: No
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Healthcare, Insurance
Under general direction and coaching, leads or assists with the coordination, development, and implementation of new products/programs. Analyzes, processes and/or expedites project issues and prepares project status updates for leadership. Develops and improves work flows and business processes to improve overall product quality, improve customer experience, and reduce operational costs. Identifies and analyzes business problems and devises procedures for solutions. Recommends standard policies and procedures and assists in implementing them. Participates in user acceptance testing, develops procedures/controls and provides recommendations for the ongoing improvement of the product development process. Assists personnel (both internal and external) by answering questions, supplying information and performing limited training. Develops and maintains an effective working relationship with internal customers and product maintenance teams.  

Plan, design and develop new products and business opportunities from conceptual design to board approval. Work with the Corporate Project Management Office (CPMO) on the implementation of new products. Conduct primary and secondary research regarding competitor's strategies, market opportunities, and product trends. Work with various business units, including Corporate Actuary, Information Services, Michigan and National Sales, and Reimbursement Policy to assure BCBSM's products properly balance the needs of multiple constituents. Other duties may be assigned.

  • Bachelor's Degree in related field required.  Master's Degree in related field considered a plus. 
  • Four (4) to six (6) years experience in at least two subject areas; benefits, health care delivery systems, information systems, marketing, operations, product development or sales.
  • Excellent analytical, organizational, planning, verbal and written communication skills.
  • Ability to manage multiple projects and to work with internal and external clients to identify needs and develop solutions.
  • Ability to lead a team and to work effectively with all areas of the corporation.
  • Possess a high degree of creativity and the ability to work independently.
  • Proficient in current industry standard PC applications and systems.
  • Extensive knowledge of business administration, economics, health care benefits, health care system, project management, public health and other related fields.
  • Comprehensive knowledge of BCBSM benefit plans, business processes, information systems, key delivery systems, and products.
  • Other related skills and/or abilities may be required to perform this job.


Departmental Requirements:

  • Knowledge of BCBSM benefits, BCBSM products, business and operational processes.
  • Ability to work independently, within a team environment, and communicate effectively with all levels of the organization.
  • Excellent organizational and planning skills.
  • Ability to analyze issues and data to form appropriate solutions/conclusions.
  • Goal and results oriented.
  • Strong skills in Microsoft Office (PowerPoint, Excel, Word, etc).
  • Extensive experience in collaborating with team members (e.g., work groups, process improvement teams).
  • Willingness to take on new challenges.
  • Analyst experience required with proven experience in operational analysis, data analysis, and problem resolution activities.
  • Ability to plan, organize, direct, and control projects.
  • Excellent written and verbal communication skills.
  • Ability to contribute to, and potentially lead, process improvement projects. 

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