Assistant Facility Manager Job Listing at BlackRock in HKG

Financial Services

Title: Assistant Facility Manager
Location: Hong Kong


At BlackRock, providing answers has been our unwavering commitment to clients since we began. With approximately $3.6 trillion in assets under management and offices in 26 countries, we have the brainpower to innovate new ideas and the resources to deliver on them.

Our team represents the passion, energy and entrepreneurial spirit that grew us from a small company to the global firm we are today. Building a career with us goes beyond finance: we pride ourselves on making a difference in the lives of those who entrust us with their savings—the firefighters, teachers, workers, students and retirees who count on us to secure their future.

BlackRock has built its offering around its clients' greatest needs: providing breadth of capabilities - and depth of knowledge – across active and passive strategies, including iShares® ETFs. This is combined with a singular focus on delivering strong, consistent performance and an ability to look across asset classes, geographies and investment strategies to find the right solutions – all backed by the world-class risk-management capabilities of BlackRock Solutions®.

BlackRock is a truly global firm that combines the benefits of worldwide reach with local service and relationships. We manage assets for clients in North and South America, Europe, Asia, Australia, the Middle East and Africa. The firm employs more than 10,100 professionals and maintains offices in 27 countries around the world. Our client base includes corporate, public, union and industry pension plans; governments; insurance companies; third-party mutual funds; endowments; foundations; charities; corporations; official institutions; sovereign wealth funds; banks; financial professionals; and individuals worldwide.


General Duties/Responsibilities:
Responsible for:

Fostering a Corporate Services culture based our values of being client focused, solutions oriented, change ready and continuously improving
Delivering service excellence
Setting process and procedure
Problem solving
Pro-actively promoting the wellbeing and happiness of all BlackRock Staff
To provide appropriate monthly/quarterly/annual reporting and management report as required

Facilities Management Duties / Job Scope:
Responsible for management of;

Helpdesk requests

Conference Room Resources
Department / Services Locations
Visitor Procedures
Property Removal Passes
Key / Lockout Procedures
Housekeeping
Move Requests
Maintenance & Repair Requests
Vendors & Landlord Management
Cost / Expenses Budgeting
Calendar Management, Travel and Hotel Arrangement, Event Management, Reception desk manning etc. within agreed time frames
Liaison with landlord and building management office on all FM matters
To analyze and track helpdesk statistics and FM database system

Design and Construction Duties / Job Scope:
Responsible for management of;

To identify and implement improvement projects, renovation and restack works
Space Planning
Move Management

Critical Infrastructure Duties / Job Scope:
Responsible for management of;

Alarm Monitoring & Emergency Service Response
Critical Infrastructure Maintenance
Environmental Conditions in Critical Areas
Stable Utility & Emergency Power
Submit Change Management tickets
preventive maintenance for M&E
Operations and maintenance of premises in all office related O&M maintenance, housekeeping, M&E works, builders, churn & minor renovation works, budgeting and cost control matters

Business Services Duties / Job Scope:
Responsible for management of;

Archiving Requests
Business Cards & Stationary
Conference Room Scheduling
Copy and Mail Services, Messenger Services
Office Supplies and Pantry Supplies
Printer / Fax Requests
Receptionist Manning
Ground Transportation Services
Travel / Hotel Arrangement
Event Management
Conduct Routine & Regular Briefing with Onsite Team

Security Duties / Job Scope:
Responsible for management of;

Access Cards
Security Technology
Emergency Procedures
Incident reporting
Life Safety

Finances:
Responsible for management of;

tracking the capital and routine expense budgets, e.g. payment, financial commitments & tracking operation expenses

Duties will be regularly reviewed and may change as required by business needs.


Objectives / Specific Deliverables:

To manage the operation successfully as measured by high quality, consistent response to client and staff requests within agreed time frames, adherence to our processes, a problem solving focus and a sense of urgency.
Alignment with regional team deliverables, standards, reporting and metrics.
To achieve cost saving initiatives, sustainability, or any operational ad-hoc project works and special tasks
To monitor and accomplish key performance indicators as identified by Hong Kong Office

Outcomes / Performance Measurement:
Performance will be measured in terms of employee satisfaction levels, zero business disruption, tracking to budget and on time delivery as measured by;

Use of FMCore technology platform
Meeting our agreed global standard SLAs.

Experience, Skills and Knowledge Required:

More than 5 years of experience in similar roles
ability to communicate effectively and professionally at all levels.
Strong interpersonal skills, with a hands-on approach.
Proven ability to manage priorities and time to ensure that deadlines are met.
Strong organisational skills and the ability to manage multiple tasks autonomously.
Passion for providing superior service with a focus on quality.
Willingness to help and support others.
Ability to work in a fast-paced environment.
High level of motivation, proactivity and a positive outlook.Job: Facilities/Corporate ServicesOrganization: Tech %26 Ops-Corporate Services