Inbound Retention Sales Representative Job Listing at Cablevision in Bronx, NY (Job ID cablevision-410301)

Retail

Title Inbound Retention Sales Representative
Cablevision Division Cable Operations
Department Name Sales Retention-NJ
Job Location NY / Bronx
Requisition ID 13801BR
Position Type Full Time
Description The Inbound Retention Sales Representative is responsible for answering inbound disconnect or request to downgrade calls. The representative is also responsible for saving the customer and the service by using superior customer service skills to uncover the reason for the disconnection. As an Inbound Retention Sales Representative, you must be able to convince the customer to keep their existing service or switch to a comparable package.

Main responsibilities will include, but are not limited to, answering inbound disconnect or downgrade calls and attempt to save on every call, uncovering and tracking reasons for disconnects, utilizing the KDB to be aware of all save disconnect campaigns or promotions, accessing and updating customer accounts in IDA, adhering to the schedule, policies and procedures of the department, participating in special projects and performing other duties as assigned. The Inbound Retention Sales Representative will work four (4) weekdays from 12:15pm-9:15pm and every Saturday or Sunday from 10:00am-7:00pm
Qualifications Superior Customer Service and Communication Skills, Bilingual English/Spanish a strong plus, proven ability to work under pressure, must have Call Center and Sales experience.

Associates or Bachelor's degree preferred, minimum of 60 College credits required or military experience or technical/trade school certification. For internal candidates applying for other opportunities within the organization, the minimum educational requirement for college is strongly preferred but not required depending on relevant Cablevision work experience.

We are an Equal Opportunity Employer and maintain a drug-free and smoke-free workplace
Area of Interest Sales