Front Office Agents/PBX -Embassy Suites Job in Kissimmee, FL | Orlando Hotel Jobs - Caribe Royale - Hospitality Employment in Orlando – Florida
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Job Code :198
Division :Front Office
Location :Kissimmee FL US 34746
Job Type :Full Time
Job Description :
Embassy Suites Orlando-Lake Buena Vista South is in search of Front Office Agents/PBX
The ideal Candidate must possess
·Minimum 1 year of front office experience
·Excellent customer service skills
·Vast Computer knowledge
·Strong communication skills
·Well organized and extremely detailed oriented . Must be able to work evenings, weekends and holidays
Duties of Front Desk Agents/PBX
* Assist in coordinating the Front Desk and the Housekeeping Department.
* Verify that the correct charges and credits are posted to the corresponding guest folio.
* Collect payment for charges on the guest folio.
* Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
* Responds to guest inquiries.
* Provide administrative, reception and program support tomanagementand staff.
* Manage phone activity including providing general knowledge to callers.
* Manage walk-in traffic.Sign inguests as needed. Smile and greet customers in a welcoming manner.
* Register and assign rooms to guests.
* Resolve guestcomplaintswithin scope of authority.You may apply in person at 4955 Kyngs Heath Road, Kissimee, Florida 34746 or you may fax your resume at 407-597-4215.
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