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Manager, Sales and Service

CIBC Calgary, Canada

Customer Service Representative

CIBC Calgary, Canada
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Location: Edmonton, CA-AB
Application Deadline: None
Type: Not specified
Career Level: Associate
Salary Range: Not specified
Number of Jobs: 1
Relocation Available: No


Finance, Banking


CIBC is a leading Canadian-based global financial institution.
Through our three major businesses – Retail and Business Banking,
Wealth Management and Wholesale Banking – we provide a full range
of financial products and services to 11 million individual, small
business, commercial, corporate and institutional clients in Canada
and around the world. We invest in our businesses, our
clients, our people and our communities to deliver consistent and
sustainable earnings to our shareholders.  To learn more about
CIBC’s Lines of Business, please visit our website.
CIBC focuses on what matters to our employees – access to career
and development opportunities, safe and healthy workplaces,
effective training, and positive work-life balance – so that
employees are able to perform at their best, contribute to their
communities and focus on cultivating deeper relationships with our
Every year, CIBC is recognized for its business success, community
commitment and employee initiatives.  We are proud of this
and are committed to creating an inclusive workplace and an
environment where all employees can excel.
To learn more about CIBC and the CIBC Group of Companies please
Job Overview

Imagine working in a fast paced environment where you coach,
motivate and reward a team of approximately 5-12 service and
operational support employees. At CIBC, you’ll enjoy an exciting
career that’s very rewarding, where you’re making a difference in
our employee & clients’ lives every day. So if you haven't
thought about a career with CIBC, think again.

As the Assistant Branch Manager, you will work with your team to
foster a client-centric focus, enhance the client experience while
assisting with the development and achievement of the branch
business plan.   You are responsible for operational
support while mitigating risk and ensuring the consistent delivery
of high quality service in the branch to meet or exceed client
expectations and service standards. Through your leadership, you
will help clients and employees achieve what matters to
Job Requirement
–         Through your
experienced coaching skills, assist your team to achieve all sales,
service, and operational targets
–         Through active
participation and visibility within the branch, develop shift
schedules to meet the needs of our clients
–         Identify client
concerns and implement action plans to address client feedback
–         Manage cash
holdings & compliance while mitigating risk
–         Hire new
employees to join the branch team and ensure that all new and
existing employees have acquired the appropriate knowledge to
effectively and efficiently perform their duties
-         Monitor branch
activities and risk to ensure adherence to policies, procedures,
and controls while minimizing fraud, forgeries and irrecoverable

What We’re Looking For
–         Successfulcandidates must exhibit CIBC’s values of trust, team work, andaccountability
–         Must have strongleadership skills and the ability to develop and maintain highlevels of enthusiasm, teamwork, motivation and commitment to theachievement of business goals and superior performance
–         Must have strongcustomer service and interpersonal skills, the ability toeffectively listen and demonstrate empathy towards others
–         Should haveprevious management experience and the required skill of developingemployee capabilities, managing employee performance and ofperforming recruitment activities
What You Need to Know
–         Must be availableto work evenings and weekends (Saturdays & Sundays)
–         Location:

 Apply on company website