Search for More Jobs

Similar Jobs

Customer Service Representative

CIBC Calgary, Canada

Customer Service Representative

CIBC Calgary, Canada

Customer Service Representative

CIBC Calgary, Canada
Get alerts for jobs like this Get jobs like this tweeted to you

Locate this job

Location: Whitehorse, CA-YT
Application Deadline: None
Type: Not specified
Career Level: Mid-Senior Level
Salary Range: Not specified
Number of Jobs: 1
Relocation Available: No

Industries

Finance, Banking

Description

CIBC is a leading Canadian-based global financial institution. Through our three major businesses – Retail and Business Banking, Wealth Management and Wholesale Banking – we provide a full range of financial products and services to 11 million individual, small business, commercial, corporate and institutional clients in Canada and around the world. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders.  To learn more about CIBC’s Lines of Business, please visit our website.
 
CIBC focuses on what matters to our employees – access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance – so that employees are able to perform at their best, contribute to their communities and focus on cultivating deeper relationships with our clients.
 
Every year, CIBC is recognized for its business success, community commitment and employee initiatives.  We are proud of this success and are committed to creating an inclusive workplace and an environment where all employees can excel.
 
To learn more about CIBC and the CIBC Group of Companies please visit CIBC.com
 
Job Overview
 
Imagine working in a fast paced environment where you coach, motivate and reward Assistant Branch Managers along with a team of 12 or more sales and service employees to help clients reach their financial goals. At CIBC, you’ll enjoy an exciting career that’s very rewarding, where you’re making a difference in our employee & clients’ lives every day. So if you haven't thought about a career with CIBC, think again.

As the Branch Manager, you will work with your team to foster a client-centric focus, enhance the client experience and accelerate profitable revenue growth.  You are responsible for achieving branch business goals, mitigating risk and ensuring the consistent delivery of high quality service in one of our largest branches.  You will be focused on meeting or exceeding client expectations and service standards. Through your leadership, you will help clients and employees achieve what matters to them.  
 
Job Requirements
 
–         Through your seasoned coaching skills, assist your team to achieve all sales and service targets
–         Identify client concerns and implement action plans to address client feedback
–         Effectively partner with other CIBC divisions who may have offices located within the branch (Imperial Service, Small Business, Mid Market and Private Wealth)
–         Actively promote and maintain effective partnerships with peers, colleagues, businesses &   community partners
–         Manage all cash holdings and branch expenses
–         Hire new employees to join the branch team and ensure that all new and existing employees have acquired the appropriate knowledge to effectively and efficiently perform their duties
–         Monitor branch activities and risk to ensure adherence to policies, procedures, and controls while minimizing fraud, forgeries and irrecoverable losses
–         Responsible for ensuring optimization of the operational capability of the branch
–         Act as Mutual Fund Compliance Officer for the branch
–         Responsible for the proper maintenance of branch equipment (i.e. bank machines, cameras, time locks, computers, etc)
–         Mentor new Branch Managers within the district

What We’re Looking For
 
–         Successful candidates must exhibit CIBC’s values of trust, team work, and accountability
–         Preferred candidates must have completed the required courses, IFIC or CSC (Canadian Investment Funds Course/Canadian Securities Course) and BME prior to the start date. Exceptions may be made available, however, IFIC/CSC must be in place within 3 months after start date. BME(Branch Managers Examination) must be completed within the 3 months following the successful completion of IFIC
-          Must have a minimum of two years mutual funds sales experience
–         Must have well developed leadership skills and the ability to develop and maintain high levels of enthusiasm, teamwork, motivation and commitment to the achievement of business goals and superior performance
–         Must have sales management and coaching skills.  The ability to use a variety of coaching techniques to support achievement of desired goals and sales techniques
–         Must have the ability to plan, prioritize and organize work of others and self; being flexible to adapt as necessary 
–         Should have previous management experience and the required skill developing employee capabilities, managing employee performance and of performing recruitment activities
–         Should have professional experience working with financial products
 
What You Need to Know
 
–         Must be available to work evenings and weekends (Saturdays & Sundays)
–         Location:
        
–         Must have well developed leadership skills and the ability to develop and maintain high levels of enthusiasm, teamwork, motivation and commitment to the achievement of business goals and superior performance
–         Must have very well developed sales management and coaching skills.  The ability to use a variety of coaching techniques to help employees determine client needs, overcome objections, identify additional sales opportunities, negotiate and close the sale, while strengthening client relationships
–         Must have the ability to plan, prioritize and organize work of others and self; being flexible to adapt as necessary 
–         Should have previous management experience and the required skill developing employee capabilities, managing employee performance and of performing recruitment activities
–         Should have professional experience working with financial products
 
What You Need to Know
 
–         Must be available to work evenings and weekends (Saturdays )
–         Location:


 Apply on company website