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Customer Service Representative

CIBC Calgary, Canada

Customer Service Representative

CIBC Calgary, Canada

Customer Service Representative

CIBC Calgary, Canada
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Location: Calgary, CA-AB
Application Deadline: None
Type: Not specified
Career Level: Associate
Salary Range: Not specified
Number of Jobs: 1
Relocation Available: No


Finance, Banking


Business Unit Description:
Retail Markets provides a full range of financial products and
services to almost 11 million personal, business and wealth
clients, as well as investment management services globally to
retail and institutional clients.

CIBC Retail Markets has a broad distribution network serving
clients through close to 1,100 branches, as well as CIBC Wood Gundy
offices and President’s Choice Financial in-store pavilions.
Clients also have 24/7 access to telephone banking, online and
mobile banking and online brokerage, as well as to Canada’s second
largest ABM network.

Relevant Job Criteria:
- This is a casual position: No guaranteed hours or hours may be
less than 7.5 hours per week.

1. Resumes must be submitted online only, through the (RMS)
Recruitment Management System.

2. Late submissions will not be accepted.

3. If you are a CIBC employee and wish to refer someone for this
position, please register your referral as per the Talent Scout
guidelines. Your referral must apply through the website.

4. CIBC thanks all applicants for their interest however only those
selected for an interview will be contacted.

Job Overview:
Imagine working in a fast paced environment where you help clients
do their every day banking and receiving something equally as
valuable, a smile that says you’ve made their day easier. At CIBC,
you’ll enjoy an exciting sales and service career that’s very
rewarding, where you’re making a difference in our clients’ lives
every day. So if you haven't thought about a career with CIBC,
think again.

As the first person our clients see, you are the face of CIBC and
as a result will be relied upon to provide excellent client service
and respond to all inquiries efficiently. An understanding of
client needs, CIBC products and services, and transaction
processing knowledge are also required – CIBC offers extensive
in-house training. Quickly developing a rapport with customers,
your service-oriented approach will create a positive customer

Key Accountabilities/Activities:·
Create a positive client experience by understanding and meeting
service transaction needs quickly, professionally and
·Take initiative to promote banking products and transaction
services that meet client needs.
·Recognize client needs and make quality referrals to
·Take ownership when clients experience a problem and take the
appropriate steps to resolve the problem.
·Balance cash holdings. Act as joint custodian of cash and
·Protect client privacy.
·Identifying client needs and sales opportunities while processing
transactions quickly and providing efficient service.



successful candidate will cover casual coverage for this Branch as
well as the Nanton Branch.


Service oriented.
Strong interpersonal understanding.
Results orientation.
Teamwork and partnering. <?xml:namespace prefix = o ns ="urn:schemas-microsoft-com:office:office" />

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