Change Coordinator Job Listing at CIBC in Toronto, CA-ON

Finance, Banking

CIBC is a leading Canadian-based global financial institution. Through our three major businesses – Retail and Business Banking, Wealth Management and Wholesale Banking – we provide a full range of financial products and services to 11 million individual, small business, commercial, corporate and institutional clients in Canada and around the world. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders.  To learn more about CIBC’s Lines of Business, please visit our website.
 
CIBC focuses on what matters to our employees – access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance – so that employees are able to perform at their best, contribute to their communities and focus on cultivating deeper relationships with our clients.
 
Every year, CIBC is recognized for its business success, community commitment and employee initiatives.  We are proud of this success and are committed to creating an inclusive workplace and an environment where all employees can excel.
 
To learn more about CIBC and the CIBC Group of Companies please visit CIBC.com.
 
Job Overview
 
The Change Coordinator you are responsible for execution of the Enterprise Change Management process, to meet evolving technology and high availability business requirements for all infrastructure, applications, facility, and external service providers.
 
Job Requirements
 

• Continuously investigate opportunities to improve service delivery and system availability by leveraging change management best practices.


• Provide change management process and communication assistance to CIBC Technology organization, business partners, and service providers.


• Facilitate the identification of changes that require Change Management approval.


• Provide appropriate process and related technology training to CIBC Technology users and its customers to ensure enforcement and consistency of policy and process.


• Coordinates and monitors ticket advancement to ensure change tickets are in correct state through out the ticket lifecycle for completeness and compliance.


• Partner closely with other Service Management disciplines (incident & problem management) to improve quality of service and change records.


• Ensures meetings are scheduled and facilitated effectively.


• Generate and distribute agenda and minutes for TAB and CAB meetings.


• Review and provide approval & scheduling for established pre-approved tickets.


• Creates portfolio level reporting for closure compliance and weekly/monthly change statistics


• Provide backup support to Change Analyst.

 

What We’re Looking For  

• Minimum 3-5 years IT experience within a complex multi-systems environment (Network, Server, Storage, Desktop) preferred
• Post-secondary diploma/certificate in business and/or information systems (or equivalent work experience)
• Strong analytical and problem-solving skills with a good understanding of technical concepts.
• Ability to conceptualize
• Sound understanding of the functional complexity, business objectives and overall operation of the Bank's operations environment
• Ability to effectively manage multiple activities of varying complexity in a complex operations environment while under time constraints.
• Ability to perform well under pressure and with tight timelines
• Good presentation skills.
• ITIL Foundation Certification is desired.