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Location: Vancouver, CA-BC
Application Deadline: None
Type: Not specified
Career Level: Associate
Salary Range: Not specified
Number of Jobs: 1
Relocation Available: No

Industries

Finance, Banking

Description

CIBC is a leading Canadian-based global financial institution. Through our three major businesses – Retail and Business Banking, Wealth Management and Wholesale Banking – we provide a full range of financial products and services to 11 million individual, small business, commercial, corporate and institutional clients in Canada and around the world. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders.  To learn more about CIBC’s Lines of Business, please visit our website.
 
CIBC focuses on what matters to our employees – access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance – so that employees are able to perform at their best, contribute to their communities and focus on cultivating deeper relationships with our clients.
 
Every year, CIBC is recognized for its business success, community commitment and employee initiatives.  We are proud of this success and are committed to creating an inclusive workplace and an environment where all employees can excel.
 
To learn more about CIBC and the CIBC Group of Companies please visit CIBC.com
 
Job Overview
 
Imagine working in a highly empowered contact centre environment where you have the ability to provide advice to clients that helps them better meet their financial obligations and achieve their financial goals.  As a Credit Counsellor with CIBC National Collections, you will enjoy an exciting career that is both personally and professionally rewarding, and offers great opportunities for career growth. Every day, you’ll have the chance to make a difference in our clients’ lives and feel good about what you do.

As a Credit Counselor, you will employ a customer-centric approach that will allow you to play a key role in providing financial counseling to clients whose debts are not being managed or liquidated satisfactorily. You will use strong relationship building skills to establish rapport and trust with customers and maintain customer loyalty. Using a high level of product knowledge, analytical, communication and selling skills, you will offer high quality client service to select the most appropriate solutions for resolving your clients’ problem contractual debts.  Most importantly, you will help your clients regain their financial stability and achieve what matters to them.
 
To help you determine whether this position is a match to your skills and interests, please take approximately 90 seconds to watch the following job preview.

Job Requirements
 
–         Develop high quality, service-oriented relationships with clients to provide a variety of products and repayment options to potentially resolve outstanding debts and offer advice to prevent further delinquencies
–         Employ highly effective problem solving and analytical skills to arrive at decisions that balance meeting client needs with addressing the root cause of delinquency and minimizing overall risk to CIBC
–         Respond to and investigate customer queries, providing accurate information related to billing, payment terms, contractual obligations, etc. and proactively resolve any discrepancies
–         Ensure clients understand the terms and conditions of their contractual obligations, responds to customer inquiries and, where appropriate, arranges to provide additional information either through branch, telephone or written correspondence to achieve mutually satisfactory arrangements

What We’re Looking For
 
–         Successful candidates must exhibit CIBC’s values of trust, team work, and accountability
–         Candidates must have a minimum of 1 year of customer service and/or collections experience, preferably in a call centre environment
–         Must have superior verbal communication, listening and interpersonal skills  with a professional telephone manner in order to deal effectively with customers, challenging interactions and sensitive situations
–         Must have strong organization, negotiation and decision making skills with a demonstrated ability to problem-solve and think analytically
–         Must have mathematical aptitude and special emphasis on attention to detail
–         Must have computer literacy, strong keyboarding and internet navigation skills in a Windows-based environment
–         Must have demonstrated adaptability, flexibility and ability to multi-task and work independently in a busy, fast-paced environment
–         Must have the ability to display empathy and resiliency while effectively managing sensitive and stressful situations
–         Must have demonstrated adaptability, flexibility and ability to multi-task and work independently to make decisions and negotiate in a busy, fast-paced environment
–         Should have working knowledge of federal and provincial regulations regarding bank lending and collections and bankruptcy laws
–         Should have knowledge of financial counseling and receivables management practices and techniques
–         Should have working knowledge of federal and provincial regulations regarding bank lending and collections and bankruptcy laws
–         Should have in-depth product and procedural knowledge related to CIBC products, services and computerized systems
 
What you Should Know
 
–         The targeted start date for this position is Oct 15th
 

–        This is a regular full-time role with a schedule of 37.5 hours per week 

 

–         Flexibility to accommodate rotational shifts including days, evenings and weekends between the hours of 7am to 8pm from Monday to Friday and Saturday from 8am to 4pm is required



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