Financial Service Representative - Telephone Banking Job Listing at CIBC in Halifax, CA-NS

Finance, Banking

CIBC is a leading Canadian-based global financial institution.
Through our three major businesses – Retail and Business Banking,
Wealth Management and Wholesale Banking – we provide a full range
of financial products and services to 11 million individual, small
business, commercial, corporate and institutional clients in Canada
and around the world. We invest in our businesses, our
clients, our people and our communities to deliver consistent and
sustainable earnings to our shareholders.  To learn more about
CIBC’s Lines of Business, please visit our website.
 
CIBC focuses on what matters to our employees – access to career
and development opportunities, safe and healthy workplaces,
effective training, and positive work-life balance – so that
employees are able to perform at their best, contribute to their
communities and focus on cultivating deeper relationships with our
clients.
 
Every year, CIBC is recognized for its business success, community
commitment and employee initiatives.  We are proud of this
success
and are committed to creating an inclusive workplace and an
environment where all employees can excel.
 
To learn more about CIBC and the CIBC Group of Companies please
visit CIBC.com.
 
Job Overview
 
Imagine working in a fast-paced contact centre environment where
you play a key role in helping your clients achieve their financial
goals while assisting them with their everyday banking needs. 
At CIBC Telephone Banking, you will enjoy an exciting sales and
service career that is both personally and professionally
rewarding, and offers great opportunities for career growth. Every
day, you’ll have the chance to make a difference in our clients’
lives and feel good about what you do.

As a Financial Service Representative in
our Halifax Customer Contact Centre, you will
be a trusted front-line expert who is empowered to provide
information and solutions to existing and potential customers via
the telephone regarding CIBC’s full range of products and services.
Motivated by targets and results, you will actively promote and
sell products and services that matter to our clients based on
their individual financial needs and goals.
 
To help you determine whether this position is a match to your
skills and interests, please take approximately 90 seconds to watch
the following job preview. 
 
Job Requirements
 
–         Provide
information to existing and potential clients via telephone
regarding CIBC's full range of products and services
–         Meet sales,
customer service, and productivity targets by understanding client
needs, offering first call resolution of issues, and actively
promoting and selling products and services that meet your clients’
needs
–         Offer a superior
client experience on every call to meet and exceed your clients’
expectations, build loyalty and grow our business

What We’re Looking For
 
–         Successfulcandidates must exhibit CIBC’s values of trust, team work, andaccountability
–         Must haveprevious sales, service, or customer service professionalexperience, preferably in the financial industry
–         Must have astrong aptitude for sales with a minimum 1 year needs-based salesexperience in a targeted sales environment
–         Must havesuperior verbal communication and interpersonal skillsEnglish with a professional telephone manner
–         Must havedemonstrated adaptability, flexibility and ability to multi-task inan ever-changing environment
–         Must havecomputer literacy, strong keyboarding and internet navigationskills in a Windows-based environment
–         Must have acommitment to punctuality and adherence to work schedules
–         Should havecontact centre experience
–         Should haveexperience working with a financial institution or in the bankingindustry
 
What You Should Know

–         Flexibility toaccommodate rotational shifts including days, evenings and weekendsbetween the hours of 7am -12:00am is required
–         The targetedstart date for this position is October 15th,2012
–         Training is on afull-time basis and consists of a combination of in-class andon-the-job training for a period of 6 months.  Shifts may vary during training and willrequire flexibility for any shift within the hours of operationnoted above
–         Startingcompensation for this FullTime position is: $34,000.00 plus sales incentives. Top performershave the potential to earn up to $50,000
–         You must haveprior legal authorization to work in the location for which you areapplying
–         Relocationassistance is not available with this opportunity