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Customer Service Representative

CIBC Calgary, Canada

Customer Service Representative

CIBC Calgary, Canada

Customer Service Representative

CIBC Calgary, Canada
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Location: Swift Current, CA-SK
Application Deadline: None
Type: Not specified
Career Level: Mid-Senior Level
Salary Range: Not specified
Number of Jobs: 1
Relocation Available: No


Finance, Banking


Business Unit Description:
Retail Markets provides a full range of financial products and
services to almost 11 million personal, business and wealth
clients, as well as investment management services globally to
retail and institutional clients.

CIBC Retail Markets has a broad distribution network serving
clients through close to 1,100 branches, as well as CIBC Wood Gundy
offices and President's Choice Financial in-store pavilions.
Clients also have 24/7 access to telephone banking, online and
mobile banking and online brokerage, as well as to Canada's second
largest ABM network.

Relevant Job Criteria:
- There is a regular full time position available.
- You must have prior legal authorization to work in the location
for which you are applying.
- Relocation assistance is not available with this opportunity.

Job Overview:
Champion CIBC's vision of being 'The Leader in Client
Relationships' by: understanding and staying abreast of changes in
clients' industries, businesses and objectives; proactively
identifying opportunities to allow clients to respond to changing
circumstances within their business or industry; mobilizing all
resources of CIBC to achieve clients' goals and maximize the
returns available to CIBC; and, demonstrating clients' business
matters to CIBC and that CIBC is committed to playing a role in
their success.

Mentor staff formally and informally through collaborative

Clients are predominantly within the Commercial segment.

Actively monitor and manage the profitability of CIBC's
relationship with a client within the context of building a
long-term mutually beneficial relationship by fully understanding
the goals, objectives and status of the client's business.
Structure, negotiate and document credit and cash management
arrangements with clients and prospects. Negotiate all terms of
credit with Corporate & Commercial Adjudication ('CCA') and
appropriately assess risk in the relationship. Act as the
Transaction Sponsor within CIBC. In conjunction with Cash
Management, ensure that all documentation is accurately captured
and up-to-date.
Proactively manage high-risk loans, developing risk issues and
changing need through communication with CCA to restructure
dealings, remediate risks proactively and minimize loss.
Manage all dealings internally and with clients in a manner
consistent with the standards prescribed by CIBC policies and
procedures, including Reputation and Legal Risk, Anti-Money
Laundering, Code of Conduct, Credit Management, etc.
Proactively assess client needs and propose products/solutions to
meet those needs and the client's broader business objectives.
Ensure that clients continue to be aware of the benefits of using
these products, as well as new products available to them.
Continuously update knowledge on new products that may be of value
to clients.
Ensure that clients' day-to-day banking needs are being met at the
highest level.
Originate new client relationships that leverage knowledge and
expertise, CIBC's capabilities and that meet CIBC risk tolerances
and profitability hurdles, to grow the Commercial Banking
Demonstrate CIBC core values of Trust, Teamwork and Accountability,
and provide support in a manner consistent with the highest quality
standards and CIBC objectives.

Senior client officers and prospects - to uncover business
strategies and goals as well as to understand challenges and
CCA - for deal approvals
Internal partners (Business Contact Centre, Global Banking and
Trade Solutions, Cash Management, Foreign Exchange, etc.) - to
ensure that clients' day-to-day banking needs are being met at the
highest level

Structuring typical commercial transactions that both meet the
clients' needs and are within CIBC risk tolerances and
Developing and maintaining a network of contacts within CIBC to
effectively implement solutions for clients.
Identifying emerging product opportunities through analysis of
client financial statements and strategies.
With occasional coaching, translating opportunities into
value-added solutions for clients and profitable business
opportunities for CIBC - may include financial advisory and M&A
opportunities. Developing industry expertise.
Applying financing options and to various business scenarios
evaluating/structuring solutions for clients using analytical and
financial modeling skills.
Using credit skills for conducting intensive due diligence, as well
as for identifying and mitigating risk.
Creatively finding and implementing credit structures that address
evolving client needs.
With coaching, determining when to involve others in addressing
credit challenges.
Committing to build profile in the local business community and,
with coaching, leveraging that profile into effective working
relationships with new and existing clients and internal
In a complex selling environment, identifying and qualifying new
client opportunities.
Building teams of internal experts to develop, sell and implement
solutions to address identified client needs.


. Well-developed communication skills
Developed negotiating skills
Well-developed skills in financial analysis and financialmodeling
Basic understanding of financing options
Developing selling skills
Strong working knowledge of CIBC products and service offering,including the processes and procedures necessary to implementproducts and services
Ability to lead and work on teams that generate ideas and implementsolutions for clients
Well-developed credit skills
Ability to identify and address deteriorating credit situations
Ability to build profile in the local business community
Basic working experience in managing relationships including thosewhere credit restructuring is necessary
Basic knowledge of risk/portfolio management
Financial Industry Experience - 5 years
Business Banking Experience - an asset

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