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Location: Montréal, CA-QC
Application Deadline: None
Type: Not specified
Career Level: Hourly
Salary Range: Not specified
Number of Jobs: 1
Relocation Available: No


Finance, Banking


CIBC is a leading Canadian-based global financial institution.
Through our three major businesses – Retail and Business Banking,
Wealth Management and Wholesale Banking – we provide a full range
of financial products and services to 11 million individual, small
business, commercial, corporate and institutional clients in Canada
and around the world. We invest in our businesses, our
clients, our people and our communities to deliver consistent and
sustainable earnings to our shareholders.  To learn more about
CIBC’s Lines of Business, please visit our website.
CIBC focuses on what matters to our employees – access to career
and development opportunities, safe and healthy workplaces,
effective training, and positive work-life balance – so that
employees are able to perform at their best, contribute to their
communities and focus on cultivating deeper relationships with our
Every year, CIBC is recognized for its business success, community
commitment and employee initiatives.  We are proud of this
and are committed to creating an inclusive workplace and an
environment where all employees can excel.
To learn more about CIBC and the CIBC Group of Companies please
Job Overview
Imagine working in a fast-paced contact centre environment where
you play a key role in helping your clients achieve their financial
goals while assisting them with their everyday banking needs. 
At CIBC Telephone Banking, you will enjoy an exciting sales and
service career that is both personally and professionally
rewarding, and offers great opportunities for career growth. Every
day, you’ll have the chance to make a difference in our clients’
lives and feel good about what you do.

As a Financial Service Representative in our Montreal
Customer Contact Centre, you will be a trusted front-line expert
who is empowered to provide information and solutions to existing
and potential customers via the telephone regarding CIBC’s full
range of products and services. Motivated by targets and results,
you will actively promote and sell products and services that
matter to our clients based on their individual financial needs and
To help you determine whether this position is a match to your
skills and interests, please take approximately 90 seconds to watch
the following job preview.
Job Requirements
–         Provide
information to existing and potential clients via telephone
regarding CIBC's full range of products and services
–         Meet sales,
customer service, and productivity targets by understanding client
needs, offering first call resolution of issues, and actively
promoting and selling products and services that meet your clients’
–         Offer a superior
client experience on every call to meet and exceed your clients’
expectations, build loyalty and grow our business

What We’re Looking For
–         Successfulcandidates must exhibit CIBC’s values of trust, team work, andaccountability
–         Must haveprevious sales, service, or customer service professionalexperience, preferably in the financial industry
–         Must have astrong aptitude for sales with a minimum 1 year needs-based salesexperience in a targeted sales environment
–         Must havesuperior verbal communication and interpersonal skills in bothEnglish and French with a professional telephone manner
–         Must havedemonstrated adaptability, flexibility and ability to multi-task inan ever-changing environment
–         Must havecomputer literacy, strong keyboarding and internet navigationskills in a Windows-based environment
–         Must have acommitment to punctuality and adherence to work schedules
–         Should havecontact centre experience
–         Should haveexperience working with a financial institution or in the bankingindustry
What You Should Know

Work Schedule
–        Flexibility to work on the following hours :

On weekdays : Monday to Friday from 5:30pm to11pm & weekends:Saturday and Sunday from 10am to6pm for a total of 27 hours per week combined in 5days.


–         The targetedstart date for this position is September 4th2012


Training Schedule
–         Training is on afull-time basis and consists of acombination of in-class and on-the-job training for a period of 7weeks. Shifts may vary during training and will require flexibilityfor any shift within the hours of operation noted above:
Monday to Friday between tohours of 9am to 11pm for a today of 37.5 hours
–         Startingcompensation for this position is $ 18.16 hourly plus salesincentives.
–         You must haveprior legal authorization to work in the location for which you areapplying.
–         Relocationassistance is not available with this opportunity

 Apply on company website