Sales & Service Change Leader - Southfield, MI Job Listing at Citizens Financial Group in Southfield, MI (Job ID 839723)
Sales and Service Change Leaders partner with Retail Regional Managers and Call Center Managers to implement the agreed upon sales strategy and insure consistent execution through field and Call Center visits and follow up on sales commitments. A critical measure of a Sales and Service Change Leaders effectiveness is branch/region sales performance compared to established goals as well as an incremental increase in quarter over quarter production. The Sales and Service Change Leaders is responsible for role-modeling, coaching and ensuring consistent execution of behaviors that drive success and is accountable for sustained results.In addition to coaching Branch Managers/Team Leaders they will also focus on coaching Regional Managers/Group Leaders. This will include observational feedback on key coaching activities such as player updates, one on ones, process confirmations and on-the-spot coaching.
Hours and Work Schedule
Hours per Week: 40
Equal Employment Opportunity
It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
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