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Performs ongoing monitoring of assigned accounts to ensure maximization of collection dollars by providing appropriate follow-up and documenting actions taken. The Follow-up Representative II often times has direct contact with other Methodist Health Care System departments as well as insurance companies; therefore, this position requires a candidate whom demonstrates a positive demeanor, good verbal and written communication skills, and is professional in both appearance and approach. The employee must demonstrate strong interpersonal and persuasive abilities in order to secure accurate and timely payment from third party payors. The incumbent is responsible for ensuring that the network's financial viability is secured at the most basic level by securing accurate and timely payments. Any errors may result in a delay or loss of reimbursement. Extensive and in depth interaction with insurance, governments entities, and clinical personnel (i.e. physicians, nurses, tech, etc.) is required. Additionally, the Follow-up Representative II must remain cognizant that the relationship with the third party payor must be maintained. Candidate must be able to handle potentially stressful situations and handle multiple tasks at one time. He/she must be a positive role model for other staff members and patients by working with them to promote teamwork and cooperation. Candidate must be able to accept behavioral and technical feedback as well as integrate suggestions in effective ways. As a member of the Methodist Health Care System team, this person must comply with Methodist Health Care System and Patient Accounting policies and procedures.