Market Investigator Job Listing at CVS Caremark in Washington, DC

Healthcare, Retail

Job Category: Loss Prevention
Clinical Licensure Required : N/A
Job Type: Full Time Position Summary:
This position directly assists in the safety and protection of CVS Caremark Inc assets within assigned stores, including customers, employees, merchandise, and store property. This position is familiar with CVS Caremark Inc Policy, local criminal law, covert surveillance principles, covert customer service methods, digital and traditional VCR tape video surveillance systems. This position communicates closely with Store Management, District Sales Managers, Regional Loss Prevention Managers, and Organized Retail Crime Field Managers. This position reports directly to a Regional Loss Prevention Manager, and regularly to Store Management and District Sales Managers.

Job Description:
Monitors assigned stores for activity that threatens the safety of employees and customers
Monitors assigned stores for activity that causes the loss of CVS Caremark Inc assets
Monitors status of store CCTV surveillance systems and reports when issues occur with the systems
Safely conducts no-force apprehensions of suspects when circumstances fall within CVS Policy and law
Safely conducts recovery & inventory of merchandise/property when circumstances do not allow for an apprehension
Writes and files reports of apprehension, significant events, and weekly activities
Communicates well with all levels of mgt over assigned stores to maintain clear knowledge of activities.
Communicates well with local law enforcement and prosecutors to better aid the arrest and prosecution of suspects conducting criminal activities in the stores
Attends & testifies in court hearings/cases involving defendants arrested for conducting criminal activities
May act on any or all responsibilities alone or with a partner
Reports all activities through the proper chains

Flexibility in schedule times and schedule locations to meet shifting external theft patterns
Ability to clearly understand local criminal laws regarding theft, fraud, trespass, assault, and use-of-force
Ability to quickly and continually evaluate circumstances for breaches in safety, policy, and law, and to continually react professionally and safely to those circumstances
Ability to maintain focus through uneventful hours
Ability to maintain self-discipline and self-management when not directly supervised
Ability to take responsibility for all self actions, regardless of the source, events, outcome & consequence
The ideal candidate will possess a passion for shrink reduction tempered with a clear thought process, and be able to apply that passion constructively and professionally in opposition to external theft.
Applicants MUST have a minimum of 2 years experience in Loss Prevention involving the apprehension and detention of shoplifters.
Excellent oral and written communication skills Ability to communicate with all levels of the store and field teams
Ability to work collaboratively to achieve team goals Required Qualifications:
Experience in store level loss prevention/security, Applicants must also have excellent written and verbal communication skills Preferred Qualifications:
Experience in loss prevention/security Education:
Verifiable High School diploma or GED is required. Business Overview:
CVS Caremark, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day.

As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.