Representative I Customer Service Job Listing at CVS Caremark in Monroeville, PA
Job Category: Customer Service
Clinical Licensure Required : N/A
Job Type: Full Time Position Summary:
CVS Caremark Specialty Pharmacy is recruiting for full time Customer Service Representatives in our customer service call center. Bilingual fluency in Spanish is a plus. We service patients with chronic conditions such as HIV, Transplant, and Cancer. We have multiple positions open in the Monroeville area, which is conveniently accessible from Parkway East, PA Turnpike, Bus Route and located directly off of Business #22.
We are looking for individuals who are seeking job satisfaction by helping others to receive medications conveniently from our mail service operation. Qualified candidates must have one-year experience in a customer service position in a call center or retail environment. Candidates must also have PC proficiency with good keyboarding skills and the ability to navigate on multiple applications since all pharmacy data is electronic. BILINGUAL IN SPANISH PREFERRED!
The facility is open 6 days a week.
Hours of Operation are:
• Mon-Fri 8 am to 8 pm
• Saturday 9:00 am to 1:00 pm
We offer a competitive benefit package including vacation, 10 paid holidays, health/dental/vision insurance, employee discounted stock purchase program, 401K, tuition reimbursement, and 20-30% employee discount at all CVS stores. Required Qualifications:
Qualified candidates must have one-year experience in a customer service position in a call center or retail environment. 1. Excellent communication, organizational and interpersonal skills 2. Attention to details and accuracy 3. Customer service focused to ensure patients and referral sources are responded to with accurate and timely information 4. Ability to work in teams and coordinate efforts to ensure timely completion of work assignments. 5. Ability to make decisions and resolve issues. 6. Accepts direction from supervisors, pharmacists, and/or nurses regarding various components of the program. Preferred Qualifications:
One year computer experience on a Windows based computer. Education:
Verifiable High School diploma or GED is required. Business Overview:
CVS Caremark, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day.
As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
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