Assistant Restaurant Manager Job Listing at Destination Hotels & Resorts in Leesburg, VA

Leisure

Assistant Restaurant Manager
Property Lansdowne Resort
Company Introduction Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become consistently ranked as one of the top ten hospitality & property management companies in the country (ranked by Hotel Business Magazine) with more than 9,300 employees, over 9,600 hotel rooms and condominium units, and more than $2.2 billion in assets under management. We are a wholly owned subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property management investment, and development. Since its inception, Lowe has been responsible for more than $16 billion in assets nationwide.
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have the opportunity to make personal contributions to the business in which they work. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization, while accepting full responsibility and accountability. Your role will be integral to the success of meeting our clients’ expectations and the continued growth of the company. We strive to create a work place culture that values family, work life balance, and community. We help develop our associates and provide support for them to be professionally successful and to have future growth opportunities predicated on that success.
Property Introduction Located near historic Leesburg, Virginia, and bordering the Potomac River, the AAA four diamond Lansdowne Resort is nestled in Loudoun County, Virginia’s famed wine country,” just eight miles from Washington Dulles International Airport and 30 miles from Washington, D.C.  For business or pleasure, Lansdowne Resort is a one of a kind destination…there’s simply nothing in the Washington, DC area that compares. There are 296 deluxe guest rooms, including 14 suites; overlooking panoramic views of the property’s championship golf courses.  Amenities include 5 restaurants and lounges, 50,000 sq. ft. of IACC certified conference space and multiple vistas for weddings and social events.  Additionally, the property has a 12,000 sq. ft. destination spa; Spa Minerale, along with a five pool indoor/outdoor aquatic complex and fitness center.  The Golf Club at Lansdowne offers 45-holes golf designed by world-renowned golf course architects Robert Trent Jones, Jr. and Greg Norman.
Job Description
JOB OVERVIEW

The Assistant Food & Beverage Manager is responsible for providing assistance to the Food & Beverage Manager. S/he will assist with overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. S/he will train and motivate staff to exceed goals.

ESSENTIAL JOB FUNCTIONS

· Maintains a commitment to customer service and guest satisfaction

· Leads and supervises the outlets team

· Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations

· Enforces high standards of hygiene and sanitation within the outlets

· Tracks payroll and revenue daily

· Assists with establishing par levels for supplies and equipment

· Supervises the performance, attendance, attitudes, appearance and conduct of service team

· Manages timely completion of performance appraisals of service team

· Assists in monitoring and maintaining the outlets’ systems and equipment to ensure their optimum performance

· Develops and implements controls for expense management

· Helps to implement strategies to continually improve revenues

· Assists with the development, training and inspiration of outlets staff for promotion

· Assists with the design and implementation of training programs

· Empowers team to exceed service standards

· Instills a calm, organized approach in all stressful situations

· Works with HR to recruit and hire staff

· Helps to monitor time punches in Timesaver, ensuring accurate payroll for all associates

· Completes all proper new hire and termination paperwork

· Assists with ordering all necessary office supplies and ensures proper stocking levels

· Maintains a safe and pleasant work environment

· Ensures cleanliness of outlets’ storage rooms

· Promotes high associate morale

· Recommends discipline and/or termination when appropriate of team members

· Takes a proactive approach to coaching and counseling

· Conducts staff meetings as necessary

· Attends appropriate resort, division and department meetings

· Resolves guest issues promptly and with great care and effectiveness

· Maintains a strong knowledge of hospitality trends, especially food & beverage

· Provides general resort information for guests

· Utilizes labor management tools to schedule and control labor costs

· Offers warm and sincere welcome/farewell for all guests of company use of guest name & good eye contact with each guest

· Maintains an up to date working knowledge of all resort amenities as well as any special events

· Interacts with resort staff in a professional manner, assisting other departments with necessary information

· Up sells other resort services and amenities to guests

· Always maintains a professional demeanor and attitude

· Communicates all pertinent information to the outlets team

· Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.

· Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.

· Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.

· Remains alert, courteous and helpful to the guests and colleagues at all time

· Performs other related duties as assigned

Required Qualifications · High school diploma or equivalent required
· Two or four year degree in field of choice preferred
· At least three years supervisory food and beverage experience required
· Prior Four or Five Diamond experience preferred
· Must be a United States citizen or possess a valid work permit
· Must have valid driver’s license and meet company driving standards
· Must be able to read, write and speak English
· Must possess valid Serve safe/Food Handler’s card
· Must have excellent leadership skills
· Must be a positive example for staff
· Must be able to work well under pressure
· Must be able to accurately follow instructions, both verbally and written
· Must be highly detailed orientated
· Must have excellent computer skills
· Must have strong working knowledge of Microsoft Office programs
· Must be able to work in a fast paced environment
· Must have excellent listening skills
· Must possesses excellent communication skills
· Must be professional in appearance and demeanor
· Must always ensure a teamwork environment
· Ability to work a flexible schedule that may include evenings, weekends and holidays
· Must have the ability to deal effectively and interact well with the guests and associates
· Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
· Must have a passion for creating an exceptional experience for all guests
· Must be able to stand and walk throughout the shift

Preferred Qualifications
City Leesburg
State Virginia
Job Type Full Time
Type of Position Hourly Position