Global Account Manager, EMEA Job Listing at Egencia in London (Job ID 27658)

Expedia

Egencia

Location: London
Application deadline: None
Type: Full time
Career Level: Not specified
Salary Range: Not specified
Number of Jobs: 1
Relocation Available: No
Show all jobs for Egencia
Industries
Internet, Travel/Tourism
Description
Position Description About EGENCIA Launched in 2002, Egencia is the fifth largest travel management company (TMC) in the world. As part of Expedia, Inc., the world's largest travel marketplace with, Egencia helps businesses get ahead by offering the only truly integrated corporate travel service.By combining a powerful offline and online service, Egencia delivers a complete corporate travel offering supported by global market expertise and a best-in-class technology platform. Egencia is committed to helping increase efficiencies and savings by giving its customers more insight and control over their travel program.With a truly global presence, Egencia is ready to meet its clients' business travel needs anywhere and at any time, with the consistent level of superior service business travellers deserve. As a division of Expedia, Inc., Egencia enjoys strong financial backing and a corporate commitment to support the continued growth of its global operations. Led by an experienced, forward-thinking management team, Egencia continues to expand its offering of intuitive on-line tools and comprehensive agency services while maintaining its reputation for superior customer service. The role: •To manage Global and Local relationship with Pan-European customers with the support of local Account Managers•To grow Egencia customers profitability by selling new services and products•To increase trading value of the portfolio (new countries, new subsidiaries...)•To manage customer expectations and complaints, liaising where appropriate with internal departments e.g. Operations, Techno, Finance•To answer renewal Request for Proposals and re-negotiate contract•To focus on process improvement through innovative thinking Key Areas Of Responsibility: •Full responsibility for Pan-European customer relationship•Coordinate implementation process with Implementation team across Europe•Provide quarterly / bi-annual / annual reports to customers and use as a platform for increasing spend. This may include choosing new technologies, analysis of their travel budget, negotiation with travel providers•Sell Egencia expertise to customers to increase the trading value of the portfolio•Manage (re)negotiations with customers Success Criteria: •Client retention•Additional Bookings•Additional trading value (share of wallet)•Additional revenue generated with Pan European customers Key Experience and Skills •B2B commercial Global account management experience, preferably within a Corporate Travel Management provider•Proven account management of SME and Key accounts, national / multinational, account size ranging from £5-20m across multiple markets and geographies.•Understanding of multi-cultural environments and proven ability to adapt accordingly•Ability to demonstrate commercial drive advice aligning with the clients strategy•Proven ability to demonstrate board and senior level relationships•Customer focused•Organized and structured•Maintaining key Account Strategy whilst coordinating with local markets to deliver overall benefit and value•Strong commercial aptitude•Ability to analyze and summarize•Proven negotiation skills•Creativity•Problem solving capabilities•Good Excel skills•Excellent communication skills, both in person and on the phone•Ability to adapt communication style depending on the audience•Strong and proven presentation skills•Good listening skills with the ability to interpret the customers needs•Proven experience of a solution based approach•Thrives in a pressurised environment•Ability to be precise and work to tight deadlines•Able to work autonomously, as well as working in a team environment About Expedia: Our mission is to revolutionize travel through the power of technology.Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit company website to learn more about our travel brands.*LI-KH1
Salary: . Date posted: 01/30/2014


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