Tech Solutions Sr Project Manager Job Listing at EMC in San Francisco, CA
Computer Hardware, Computer Software
Title Tech Solutions Sr Project Manager
Location(s) US - California - San Francisco
US - Colorado - Denver
US - Texas - Dallas
Functional Area(s) Consulting
Requisition ID 98783BR
Title: Tech Solutions Senior Project Manager, BRS Americas Practice
Job Description:BRS Americas’ Practice-specific summary
In addition to GENERAL SUMMARY job description below, this position will focus on managing BRS (Backup and Recovery Solutions) resources from our corporate matrixed pool on Divisional projects throughout the Americas for Networker, Avamar, Data Domain, DPA, NBU, TSM, etc… Customer Satisfaction, Efficiency and Utilization Maximization are priority goals. In addition to project status reporting, business unit reporting using business analysis skills (for utilization reports, resource accounting, time entry compliance, etc.) will be responsibilities. Candidates should be prepared to handle assignments for 20+ resources across 4 time zones over North and South America interacting with different divisions and their local policies. This is primarily a remote work position with minimal travel.
Manages the delivery of ''''billable'''' consulting services for EMC engagements. Responsible for managing the full life cycle of highly complex, high risk projects from requirements gathering, architectural design through customer and customer service turnover. Responsible for the development of a project/program implementation plan that articulates the role of EMC in the delivery of the designed solution. Ensures implementation of project/program activities is coordinated with EMC partner resources, if necessary. Acts as primary interface to the customer, vendor and all EMC personnel associated with the engagement. May lead a team of project managers on a project/program assigned basis. Works independently or with general direction from program management leadership.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Responsible for the delivery of multiple or highly complex project plans. Accountable for delivering projects on time, within budget and to the satisfaction of the customer and sales. Prepares detailed project plans, strategies and project management plan for the implementation of an engagement within the standards of project management methodologies. Defines project scope, captured in the services statement of work, by working closely with the customer and Sales to identify specific customer requirements. Requirements are categorized into a project plan detailing schedules, controls, resources, costs and daily tasks. Responsible for creating goals and milestones within a project to ensure EMC''s commitments to the customer are achieved.
Prepares, maintains and submits clear & concise activity/progress reports and time recording/management reports in accordance with published procedures. Communicates to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues. Proactively follows escalation and change control processes. Has overall ownership of all management reports on a given engagement.
Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars.
Articulates the full value of the EMC Solutions and EMC Services business benefit to the customer. Provides a single point of contact during the project for all aspects of the engagement. Ensures a strong and seamless relationship by maintaining communications about the project to the team: sales, customers and delivery personnel.
Responsible for the creation of proposals that address current and evolving client requirements.
Adheres to established standards, processes, and methods to produce solutions that conform to requirements. Strives for, maintains and further develops excellence in processes and services. Aims and achieves the highest standard of quality possible in services. Holds some responsibility for achieving the EMC Bar of Excellence as the highest level of Customer Satisfaction.
Responsible for following and executing EMC''s revenue recognition rules and policies. Works with program delivery management to coordinate and validate weekly revenue forecast.
Critical Hiring Criteria:
EMC Proven Professional BRS Specialist Certification required within 3 months. BS desired. PMP or ITIL certification desired
EMC BRS and/or Core product experience desired.
Industry BRS experience required.
Project management skills.
Financial and analytical experience.
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