Technology Solution Manager Job Listing at Expedia in Bellevue, WA (Job ID 26635)
The Global Supply Organization supports Expedia Inc. and her sister brands by servicing customers and hotel suppliers in many functions including: guest outreach and relocations, supplier account management, and daily billing and booking inquires. This is an in-sourced call center based team of 500+ with 14 global operating locations supporting supplier/customer interactions in 26 languages.
The Lodging Operations Solution Management team represents and supports GSO by working with our stakeholders to develop processes, define policies, and enhance the agent tool set. The Technology Solution Manager will shape and define the tools we rely on in order to provide an optimal B2C and B2B experience- they will do this by providing insight, analysis, and recommendations on how to improve the case management system (Salesforce) and identifying opportunities to leverage technology to improve efficiency and quality. The Technology Solution Manager reports to the Manager of Technology Product Management for Lodging Operations, and is expected to support the field with daily operations tasks, tactically execute projects, analyze data, and develop insightful solutions that they own and implement.
Work Experience and Education Guidelines:
About Expedia Inc.
Our mission is to revolutionize travel through the power of technology.
Collectively, the Expedia, Inc. brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit company website to learn more about our travel brands.
This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
Date posted: 12/13/2013
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