Divisional Director of Quality Job Listing at Fresenius Medical Care in Denver, CO
PURPOSE AND SCOPE:
Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements.
Directs the planning, implementation and execution of companywide quality programs and initiatives, including quality, safety and clinical practice standards, to FMS in-center facilities within a defined geographic area of the FMS Division to ensure optimal and effective attainment of divisional and corporate goals. Ensures use and application of principles of continuous quality improvement while promoting the UltraCare culture.
DUTIES / ACTIVITIES:
PRINCIPAL RESPONSIBILITIES AND DUTIES
-Evaluates the RQM’s participation and oversight of Quality Assessment and Performance Improvement (QAI) activities including periodic direct observations of the RQM’s participation in QAI meetings
-Provides informal feedback on an ongoing basis and formal feedback in the form of the annual performance evaluation.
-Builds a high performing team by identifying strengths and weaknesses of individual team members, providing coaching and mentoring as needed
-Ensures RQMs are properly trained and motivated towards meeting department, regional, divisional and corporate related goals and objectives.
-Provides guidance to RQMs in prioritizing quality improvement activities.
-Drives high quality performance through RQMs by developing goals and objectives related to quality outcomes reviewing and analyzing quality reports to evaluate effectiveness of RQM actions toward attainment of quality goals.
-Manages the department staffing in compliance with company policies including taking the appropriate actions regarding hiring, firing or taking disciplinary measures.
-Provides guidance, interpretation and subject matter expertise to RQMs regarding inquiries about clinical policies and procedures, clinical standards, as well as professional practice and regulatory licensing issues
-Ensures the appropriate response to emergent requests from the VPQ to investigate, intervene and assist with resolution of a facility or program specific problems including serious adverse events and complaints.
-Utilizes expertise and knowledge to facilitate resolution of complex issues and unresolved quality and regulatory challenges.
-Prepares and disseminates reports on findings to VPQ, Corporate and Divisional Executive Staff and/or other managers as needed.
-To collaborate with Clinical Services and Divisional quality team members regarding the development and refinement of the Quality Assessment and Performance Improvement Program and to develop and implement new clinical, technical and regulatory policies and procedures.
-To assist VPQ with special projects, strategic initiatives and quality improvement activities.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians. Considerable travel required. The position requires travel between assigned facilities and various locations within the community. Travel to Regional, Divisional and Corporate meetings may be required. The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.
EXPERIENCE AND REQUIRED SKILLS
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