PATIENT ACCOUNT REPRESENTATIVE Job Listing at Fresenius Medical Care in Mesa, AZ

Healthcare

Description
Fulfill the goals of our organization as well as the needs of our patients. Apply your skills to achieve results of a truly rewarding nature. Allow others to live more satisfying lives—and your career to thrive.

Connect with your goals and change lives
with Fresenius Medical Care North America.

As the global leader in dialysis healthcare, we offer exceptional opportunities to contribute to the success of a powerful organization—and to positive medical outcomes. Our patients, their families, and our team members are connected in ways that bring a deeper sort of satisfaction. Help us to improve our performance, and more important, the quality of life.

Why Join the Fresenius Team?
Passion. Dedication. Knowledge. Motivation. Experience. These are the impressive qualities you’ll find in the Fresenius Leadership Team. Our strength in the North American market and extensive global network provide our employees with the best of both worlds—the friendliness of a local organization and the stability of a worldwide organization—for diverse experiences and challenging career opportunities. When you join the Fresenius Medical Care team, you’ll be welcomed into a company that is built on the philosophy that our employees are our most important asset. Our career advantages include the following:

• Fresenius Medical Care is the nation’s largest provider of renal care, meeting the needs of more than 135,000 patients at 1,800 clinics throughout the country.
  
• Our well-established, trusted organization fosters a spirit of camaraderie, emphasizing friendly collaboration, professional support, and career development.
  
• Superior training, UltraCare® quality control, and certification procedures ensure your potential to succeed and advance as a professional.
  
• Competitive compensation and exceptional benefits.
  
• Outstanding tuition reimbursement program.
  
• Recognized among Fortune’s “World’s Most Admired Companies” in 2011.
  
• National Safety Award from CNA insurance companies for 11 consecutive years.
  
• Opportunities to give back by participating in philanthropy and community outreach programs.

Patient Account Representative
Here is your chance to join a leading healthcare organization. The professional we select will maintain less than 90 days for all AR outstanding for assigned payer classes, report on paid claims, and enter account notes for all claims. This individual will inform management of payer issues resulting in delay of reimbursement, verify active insurance coverage for patients, and work with patients and staff to resolve payment issues.


PURPOSE AND SCOPE:
Supports FMCNA’s mission, vision, core values, quality policy and goals of the RRI Division. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements.

Performs duties and responsibilities according to company standard operating procedures and pertinent regulatory requirements, ensuring patient confidentiality at all times.

DUTIES / ACTIVITIES:

CUSTOMER SERVICE:

• Responsible for driving the FMS culture though values and customer service standards.
  
• Accountable for outstanding customer service to all external and internal customers.
  
• Develops and maintains effective relationships through effective and timely communication.
  
• Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Processes and reviews all patient information for accurate and complete insurance information.
  
• Responsible for timely and accurate billing: electronic claim submissions, paper submission, secondary payors and any rebilling needed.
  
• Follows all delinquent third party and self pay accounts maintaining clear records of follow-up activity.
  
• Responds to all third party and patient inquiries, including telephone calls and written correspondence.
  
• Identify denials and unreconciled payments by reviewing payment remittances.
  
• Completes offsets and write-offs while maintaining the integrity of the audit trail.
  
• Prepare and batch all payment documents for data entry.
  
• Prepares and maintains spreadsheets related to documentation requests needed by the Billing Department to resolve outstanding issues.
  
• Assist management on special projects as needed.
  
• Other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Day to day work includes desk and personal computer work in an office with air temperature control and moderate noise levels involving interaction with various staff.

EDUCATION

• High School Diploma.
  
• College courses in Accounting, Business is preferred.

EXPERIENCE AND REQUIRED SKILLS:

• 
  Must have minimum of one year Healthcare experience or related college courses.
  
• 
  Credit and collections experience preferred.
  
• 
  Must be detailed orientated and organized.
  
• 
  Must be able to multi-task.