Pharmacy Support Specialist Alexandria VA Job Listing at Fresenius Medical Care in Alexandria, VA
PURPOSE AND SCOPE:
Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMCNA policy requirements.
Utilizes in-depth knowledge of Fresenius Rx services and enrollment processes to provide ongoing support, information, and education to FMS management, FMS facility staff, physicians, and physician extenders to promote patient enrollment in Fresenius Rx pharmacy services. Initiates communication and collaborates with staff through telephonic and on-site meetings, analyzing and resolving issues impacting patient enrollment and the utilization of Fresenius Rx services. Visits existing pharmacy accounts in assigned FMS Group, as mandated, to maintain rapport and ensure satisfaction and compliance with all related policies and procedures.
DUTIES / ACTIVITIES:
PRINCIPAL RESPONSIBILITIES AND DUTIES
-Manages existing patient/customer accounts and provides sales support for potential new accounts.
-Notifies AM/DO to request meeting regarding potential eligible candidates, opportunities to drive enrollment, and to determine why certain patients have not yet enrolled.
-Collaborates with Lead Dietitians and Operations team to identify targets and verify viable plan options.
-Engages facility staff (Clinical Managers, Dietitians, MSWs) to help enroll prospective patients in Fresenius Rx services.
-Investigates and resolves issues impacting patient enrollment and the utilization of Fresenius Rx services.
-Ensures adherence to Fresenius Rx enrollment policies and procedures acting as a subject matter expert as applicable.
-Provides educational presentations to customers and potential customers related to the benefits of and scope of Fresenius Rx services.
-Provides feedback to Director Sales Marketing regarding customer’s perceived quality related to enrollment and utilization of Fresenius Rx services.
-Reviews customer utilization reports to determine where facility visits may be necessary and identify increased Fresenius Rx enrollment potential.
-Completes mandatory scheduled facility/site visits based on existing customer utilization and/or potential customer enrollment.
-Initiates communication and collaborates with staff through telephonic and on-site meetings.
-Meets and communicates directly with new and existing customers to explain features and merits of Fresenius Rx services.
-Sets up conference calls with necessary parties with initial rollout of Fresenius Rx services to specific facility/group.
-Addresses any concerns regarding all phases of the enrollment process, following up to ensure that issues have been resolved to customer satisfaction.
-Responsible for working within an allocated budget and seeks opportunities to provide cost reductions and/or best value options related to travel expenses
-Participates in Area meetings and provides formal presentations and may participate in monthly AM/DO and RVP meetings run by Director Sales Marketing.
-Participates in nephrology related conferences and tradeshows as deemed necessary
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Day to day work includes desk and personal computer work and interaction with facility staff and management teams. The work environment is characteristic of a healthcare facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.
Maintains a satisfactory driving record as travel to and from customer/prospective customer offices, facilities, and locations is required. Additional travel to Divisional, Regional, and Corporate meetings may be required. Travel requirement may be as high as 75%.
EXPERIENCE AND REQUIRED SKILLS
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