LOCAL MANAGER - TELECOMMUNICATIONS Job Listing at Frontier Communications in PATTERSON, CA (Job ID 309779)
Summary of Position Frontiers leadership team will bring to life our Leadership Model focusing on Operations Proficiency, Employee Relations, Community Relations, Competition, and Customer Ownership. From fostering innovation and working cross-functionally to driving performance and delivering results through customer contact and community involvement the Frontier leadership model will allow us to exceed our market growth targets and delivery 100% employee and customer satisfaction. This position will represent the company within the geographic area to promote a positive image by participating in local community events and will provide leadership to supervisory staff and a workforce of field technicians that install and maintain both residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment. Position duties include meeting service activation and repair commitment dates, maintaining revenue and expense budget objectives and promotion of new and existing company products. This position also plays a key support role with sales, marketing and regulatory organizations in evaluating new business opportunities to determine the appropriate network support costs and timeframes associated with new revenue streams. Key Responsibilities and Accountabilities: Operations Proficiency: Has solid understanding of the business/department and is able to pull PL/budget levers to ensure revenue goals and expense targets are met (i.e., able to manage departmental PL/budget) Able to articulate business/departmental KPIs to work groups (i.e., can clearly set goals/objectives to positively impact the PL/budget). Holds team accountable to clearly achieving results through coaching and performance management. Promotes new/existing products as required. Ensures all customers requirements and needs are met. Collaborate with Regional staff and provide feedback to improve on processes to be more responsive to customers Employee Relations: Consistently provides feedback and direction to staff to ensure employee development, engagement and business knowledge; complete bi-annual employee performance appraisals/reviews. Leverages all employee communication vehicles and opportunities (weekly/monthly/quarterly/one-on-ones) to obtain feedback on departmental goals, gains input on action plans and modifies direction as necessary and to engage and to hold employees accountable to overall business operations and results Utilizes and leverages existing employee recognition programs to reward key contributions and positively impact employee morale. Partners with Human Resources to ensure firm, fair and consistent application of HR practices/policies and labor agreements. Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions and concerns in a timely manner. (When possible, 24-hour response time to all employee relations issues). Responds to issues identified on the Employee Survey, works with teams to ensure continual action planning against issues throughout the year and ensures follow-up to employees on issue resolution identified in action plans. Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the work place. Community Relations: Positively represents the Company and communicates Company vision and direction through active engagement and involvement in the community. Leverages community relationships to retain existing business and identify future business opportunities. Ensures continuous education and awareness of community issues/developments via involvement in local market community boards and civic organizations. Cultivates and strengthens relationships with key politicians and local community decisions makers via community involvement. Serve as point person of Frontier to the community, local media and press Competitive Marketplace: Has thorough understanding of the local competition (products, promotions, business/sales marketing strategies) via media outlets, community involvement infiltration. Partners with regional marketing to act as the eyes and ears of the local market to ensure an appropriate competitive response. Engages in marketing initiatives to promote the Companys products and services (i.e., TTL and marketing events). Customer Ownership Supports employees that directly interface with the customers by removing barriers, soliciting process improvement suggestions and streamlining the work. Holds employees and other departments accountable to meet customer needs/demands. (Does not take no for an answer). Responds to issues identified on Customer Surveys, works with teams to ensure action plans are developed and ensures follow-up on customer issue resolution identified in action plans.
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