TECHNICAL SUPPORT REPRESENTATIVE Job Listing at Frontier Communications in DeLand, FL (Job ID 309130)
Frontier Technical Support Representatives are responsible for providing premier support and solutions to customers of Frontiers Internet service and Frontier Secure product line. Armed with superior technical knowledge and a passion for customer satisfaction, they provide solutions to customers in a helpful and friendly manner.
To be a successful Technical Support Representative at Frontier, you will need the following skills and abilities:
This position is accountable for analyzing, troubleshooting, and supporting the end-user with internet connectivity issues as they relate to the end users service with frontier.com High-Speed ADSL service. Employees must provide premier customer service and a Customer First experience to every customer. The employee must offer the Frontier Secure product set to all High-Speed Internet customers that call into the center. Answer an average of 20-30 inbound calls per eight-hour shift. Provide solutions to customer or escalate as needed.
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