Refurb Lead Job Listing at GameStop in Denver, CO

Retail

Refurb Lead

Tracking Code
2355-403
Job Description

 

SUMMARY

Working with general supervision, theRefurbishment Leadensures that refurbishment functions are completed daily, on time, accurately, and with minimal labor expense. Additionally, the Lead ensures that associates are well trained in order to achieve and exceed BuyMyTronics’ quality and production standards. This position supports other departments/zones as needed to achieve the overall business objectives of the refurbishment department. This role interacts with a supervisor several times a week to receive guidance and feedback. Most non-routine activities will require a supervisor’s advance approval.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

* Lead and monitor the daily activities of refurbishment associates and generate reports on team performance.
* Inspect quality of associates’ work to ensure that products are being processed correctly with BuyMyTronics quality standards.
* Order parts from various suppliers and ensure parts are in stock when needed.
* Coach, train, develop, retain, and redirect associates as needed in order to produce and maintain a successful team.
* Update production, quality and accuracy charts/records in Microsoft Excel and look for trends based on the data.
* Communicate any issues to management that could result in delays, safety issues, or anything else that would cause a financial loss to the company or injury or lost time for its associates.
* Consistent with the general nature of this role, work collaboratively with others throughout operations to achieve or exceed department objectives; assist in or lead special projects as directed.
* Follow all known safety procedures and utilize good operational, loss prevention and safety judgment at all times.
* Perform associate job duties as needed; specifically,
* repair broken or test fail devices on a daily bases (broken LCD to bad software), and
* pull broken stock and recognize what is worth repairing economically.
* Prepare production reports in Excel as required.
* Maintain training documentation by updating data contained in computer software; report information to management team as needed.
* Work closely with other team members to ensure daily production, quality, and safety goals are achieved, which may include some relevant, non-data, non-administrative duties.
* Manage relationships in a manner acceptable to others and to the organization.
* Model the behaviors expected of all BuyMyTronics associates including a drive for results, with a demonstrable bias for action; high levels of emotional intelligence, maturity, and professionalism;  giving, receiving and responding to feedback effectively; a consistently high service orientation; and demonstrable commitments to diversity, inclusion, a respectful workplace, and integrity.
RELATED COMPETENCIES

* Coaching and Developing Others— actively developing others’ skills and overall capability, with or without reporting relationships, to improve individual and organizational effectiveness
* Initiating Action— taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive
* Information Monitoring— sets up procedures to collect and review information needed to manage an organization or ongoing activities within it.
* Managing Work— effectively manages one’s time and resources to ensure that is completed efficiently.
BASICAND PREFERREDQUALIFICATIONS

* High school diploma or equivalent GED required —accredited Associate’s degree preferred, in a technically-focused field of study
* At least 2-4 years of relevant work experience required
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

*    Expert understanding of consumer electronics
* Expert ability to communicate effectively with management and co-workers using written and spoken English, including the ability to provide clear feedback to others —bilingual English/Spanish communication skills preferred
* Proficient knowledge of business computer systems and applications — specifically, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Microsoft Excel and Microsoft Access
* Proficient ability to read/comprehend complex displayed and/or printed statistical data/information and reports
* Possess working analytical, problem solving and decision making skills
* Proficient ability to perform basic math functions accurately (add, subtract, multiply and divide)
* Proficient ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization
* Possess the learning capacity to receive and apply cross-functional training; willingness to assist other functions and work groups as needed so the department achieves or exceeds its overall business objectives
* Working ability to work under demanding time constraints and production goals
* Possess accurate typing and data entry skills
* Working ability to remain flexible and adapt to changing priorities with promptness, efficiency and ease
* Proficient ability to provide relevant, behaviorally-focused feedback to others to improve their performance and overall capability
* Working ability to comprehend and adhere to all BuyMyTronics policies and procedures including, but not limited to, those related to attendance and scheduling requirements, honesty and integrity, confidentiality, safety, and conflict of interest
 

Job Location
Denver, Colorado, United States
Position Type
Full-Time/Regular