Assistant Manager - Athleta - Dulaney Plaza Job Listing at Gap Inc. in TOWSON, MD

Retail

Title: Assistant Manager - Athleta - Dulaney Plaza
Location: US-MD-TOWSON
Other Locations:
The Assistant Manager is a brand consumer and brand advocate for Athleta Retail Stores. The role supports the Associate Manager & General Manager in driving an innovative, amazing customer experience, in an effort to operate sales profitably. The Athleta Assistant Manager serves as an important field representative on the brand's cross-functional team, partnering with the Associate Manager and GM to execute on merchandise product lines, brand marketing messages, and key assortment plans, while helping to develop and execute a brand-right customer service experience that exceeds expectations and sets Athleta apart from the competition. The Assistant Manager is responsible for executing the day-to-day plans and strategies to provide an amazing in-store experience.

As Athleta Retail Stores are equivalent to a start-up, the role is integral in recognizing and advocating for continuous process improvements, partnering with the Associate Store Manager & GM and striking the balance between customer analytics and 'gut' service strategies that create a compelling, innovative experience that delights our customer and always exceeds her expectations. He/she assists in the assessment of test store assumptions and creation of brand-right strategies for Athleta store expansion.
* Implements action plans to improve key performance indicators to maximize business
* Partners with Store Manager and GM to drive store employee talent attraction and retention efforts to drive maximum employee engagement
* Assists Associate Store Manager with hiring and recruiting of store employees
* Assists Associate Store Manager with on-the-job training to new employees
* Assesses the effectiveness of the team, and provides the appropriate level of coaching performance feedback
* Ensures desired brand experience is being fostered in store through individual and team customer interactions.
* Promotes community involvement to drive brand awareness and loyalty
* Fosters customer centric culture by recognizing and rewarding team
* Serves as leader on duty
* Creates and outstanding shopping experience bringing Athleta to life through this new expression of the brand (understands and leverages Call Center, catalog & online store)
* Has a passion for delivering exceptional service everyday and inspires by example
* Creates an inspiring shopping environment through effective merchandising capability, high in store standards and compelling visual presentation
* Responsible for opening and closing procedures
* Works with visual merchandising team to effectively position merchandise and signage within the store
* Completes projects as assigned by Associate Store Manager and GM
* This role may require a focus on one or more specialties including but not limited to visual merchandising, human resources, community involvement, inventory management
* Reports to General Manager
* Interacts with all levels of team, customer, community and corporate partners
* Supervises sales team
* Ability to establish & maintain effective relationships with employees and customers
* Possesses a strong character/ethical core - distinctly knows the difference between doing what is right vs. doing the right thing
* Ability to interact cooperatively and work as a team towards a common goal. Can communicate a compelling vision and manage successes and failings along the journey in a highly collaborative fashion
* Results driven - Inspires and motivates to exceed goals
* Skilled problem-solver - Applies rigorous logic & methods to solve ambiguous problems
* Effectively prioritizes and provides focus for self and team, with appropriate attention to detail
* Effective Communicator - Clearly articulates point-of-view, adapts communication style to audience, listens and asks questions to solicit feedback, and disseminates information effectively
* Knowledge of in store systems, policy and procedure
* Effective written communication skills
* Minimum 6 months previous retail experience preferred
* Ability to work nights and weekends as appropriate to schedule requirements
* Ability to lift and carry 30lbs
* Ability to maneuver around sales floor, back room and office areas