Service and Training Manager - Old Navy - Avenue Murfreesboro Job Listing at Gap Inc. in MURFREESBORO, TN (Job ID gap-024CF&lang=en)

Gap Inc.

Location: MURFREESBORO, TN
Application deadline: None
Type: Not specified
Career Level: Not specified
Salary Range: Not specified
Number of Jobs: 1
Relocation Available: No
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Industries
Retail
Description
Title: Service and Training Manager - Old Navy - Avenue Murfreesboro
Location: TN-MURFREESBORO
Other Locations:

At Old Navy, we "love" our employees! As one of the world’s largest apparel brands we take pride in making fashion accessible to every family. We have a fast paced and empowering environment that allows our strengths to come together for our customers. As part of Gap Inc., everyone at Old Navy shares in the power of our family of global brands committed to bringing American style to the world. Even more, Gap Inc. has always inspired us to Be What’s Possible through giving forward, not just giving back to our communities.

As the Service and Training Manager, you support the store leadership team by executing strategies and ensuring the service standard for our customers is alive and well. You play an integral part in the selection and training of our newest Sellebrities. At your core, you believe that everything we do is for the customer and you lead Sellebrities to do the same through execution of company-defined practices and processes on the salesfloor, in the fitting rooms and at the cashwrap. You assign tasks, communicate sales updates, track goals and give feedback to the Sellebrity team. You train, certify and model the company’s customer service standards. You build relationships at multiple levels to support a great working and shopping environment. You love being part of a winning team; you bring your energy to work every day and are personally invested in Old Navy’s success.

Leadership Responsibilities

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Serves as primary partner in executing effective talent selection, training, coaching, motivating and recognizing

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Provides feedback for the ASM-Service and Operations and/or SM regarding quarterly check-ins, individual development plans and annual performance reviews for team

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Communicates performance issues to the ASM-Service and Operations and/or Store Manager

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Sets, monitors, follows up on productivity goals for the store team

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Ensure service, merchandising, and operational standards are met through company-defined practices and processes

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Monitors, maintains and follows company policies and procedures

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Accountable for a safe store environment where all Sellebrities actively prevent loss and minimize risk

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Accountable for meeting store compliance audit requirements

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Performs additional managerial duties as necessary

Functional Responsibilities

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Partners with the Store Manager to set hiring goals and execute hiring plans

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Conducts interviews and provides feedback regarding candidates to the Store Manager for the final hiring decision

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Completes Sellebrity On-Boarding and functional training for new Sellebrities

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Trains and monitors Sellebrities’ skills at the cashwrap, fitting room, and salesfloor areas, as well as company loss prevention and human resource policies

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Educates team on driving sales through service standards, product knowledge, store presentation, and replenishment

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Educates team on driving sales through promotions, product knowledge and suggestive selling skills in the fitting rooms and at the cashwrap.

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Knowledgeable about the customer survey and is a partner in the execution of any action plans to enhance the customer’s in-store experience

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Assesses training opportunities from observations, customer survey results, and customer feedback and makes recommendations to the SM or ASM(s) to execute action plans Communicates and delegates replenishment priorities based on sales and inventory

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Supports Old Navy Card by providing training, coaching, tracking and motivation for store team
Requirements

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Passionate about: apparel trends, specialty retail environments, people - customers and team

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Demonstrates the following: time management, organizational skills, authentic customer service, training, sales generation, leadership, conflict management, resolution, business acumen, time management, planning, priority setting, decision quality, ability to coach, provide feedback, excellent verbal and written communication, and computer proficiency

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Ability to: think creatively, embrace and lead change, and deal with ambiguity

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Must be at least 18 years of age

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High School diploma or equivalent desired

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College degree or equivalent work experience preferred

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Ability to effectively communicate with customers and store personnel Ability to maneuver around sales floor, stock room, work with/around cleaning chemicals and lift and carry 50 lbs

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Ability to work a flexible schedule to meet the needs of the business, including evening, overnight and weekend shifts

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Opens and closes the store in accordance with company standards

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Service and Training Managers must punch in and out through the time clock to record all time worked, follow hourly meal/break guidelines, and partner appropriately with the Store Manager regarding any overtime
Store: Management
Organization: OLD NAVY GLOBAL

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