Customer Service Dispatcher (Accident Tow) Job Listing at GEICO in Macon, GA

Insurance, Finance

Job Duties Responsibilities When our policyholders are involved in an accident it is extremely important to remove their automobile from the road or highway as quickly as possible. As a Customer Service Dispatcher (Accident Tow) you will be trained to assist our customers by verifying policy coverage, obtaining the necessary information needed to locate a GEICO contracted towing company and make arrangements to have the vehicle safely moved to an appropriate destination. Customer Service Dispatchers (Accident Tow) serve GEICO customers in different cities throughout the United States. Customer Service Dispatchers (Accident Tow) resolve problems and complaints from policyholders and towing companies and initiate follow up calls to policyholders for purposes of Quality Assurance. Customer Service Dispatchers (Accident Tow) are also trained to perform the functions of an Emergency Roadside Service Dispatcher and assist the ERS department as needed. Candidate Qualifications * High School Diploma or equivalent
* Excellent communication skills
* Multitasking skills required
* Prior customer service experience
* Demonstrated job stability
* Effective verbal and written communication skills
* Strong computer skills
* High level of dependability
* Must be comfortable working in a call center environment Shift Information Start Dates: 7/29/13; 9/9/13

Training Hours: M-F - 7:30pm-3:30pm
Transition Hours: M-F -10am-6pm or 2pm-10pm
Work Hours: M-F 4pm-12am (Possibility of earlier hours depending on department need)
Weekend Hours: Every other Saturday and Sunday 4pm-12am with comp days during the week About GEICO Driving your career. Insuring your future.

For more than 75 years, GEICO has stood out from the rest of the insurance industry! We are one of the nation's largest and fastest-growing auto insurers thanks to our low rates, outstanding service and clever marketing. We're an industry leader employing thousands of dedicated and hard-working associates. As a wholly owned subsidiary of Berkshire Hathaway, we offer associates training and career advancement in a financially stable and rewarding workplace.

Our associates' quality of life is important to us. Full-time GEICO associates are offered a comprehensive Total Rewards Program*, including:

* 401(k) and profit-sharing plans
* Medical, dental, vision and life insurance
* Paid vacation, holidays and leave programs
* Tuition reimbursement
* Associate assistance program
* Flexible spending accounts
* Business casual dress
* Fitness and dining facilities (at most locations)
* Associate clubs and sports teams
* Volunteer opportunities
* GEICO Federal Credit Union

* Benefit offerings for positions other than full-time may vary.

GEICO is an equal opportunity employer. Background and credit checks, hair or urine drug testing, and health assessments are required as part of our pre-employment process. , Job Duties Responsibilities When our policyholders are involved in an accident it is extremely important to remove their automobile from the road or highway as quickly as possible. As a Customer Service Dispatcher (Accident Tow) you will be trained to assist our customers by verifying policy coverage, obtaining the necessary information needed to locate a GEICO contracted towing company and make arrangements to have the vehicle safely moved to an appropriate destination. Customer Service Dispatchers (Accident Tow) serve GEICO customers in different cities throughout the United States. Customer Service Dispatchers (Accident Tow) resolve problems and complaints from policyholders and towing companies and initiate follow up calls to policyholders for purposes of Quality Assurance. Customer Service Dispatchers (Accident Tow) are also trained to perform the functions of an Emergency Roadside Service Dispatcher and assist the ERS department as needed. Candidate Qualifications * High School Diploma or equivalent
* Excellent communication skills
* Multitasking skills required
* Prior customer service experience
* Demonstrated job stability
* Effective verbal and written communication skills
* Strong computer skills
* High level of dependability
* Must be comfortable working in a call center environment Shift Information Start Dates: 7/29/13; 9/9/13

Training Hours: M-F - 7:30pm-3:30pm
Transition Hours: M-F -10am-6pm or 2pm-10pm
Work Hours: M-F 4pm-12am (Possibility of earlier hours depending on department need)
Weekend Hours: Every other Saturday and Sunday 4pm-12am with comp days during the week About GEICO Driving your career. Insuring your future.

For more than 75 years, GEICO has stood out from the rest of the insurance industry! We are one of the nation's largest and fastest-growing auto insurers thanks to our low rates, outstanding service and clever marketing. We're an industry leader employing thousands of dedicated and hard-working associates. As a wholly owned subsidiary of Berkshire Hathaway, we offer associates training and career advancement in a financially stable and rewarding workplace.

Our associates' quality of life is important to us. Full-time GEICO associates are offered a comprehensive Total Rewards Program*, including:

* 401(k) and profit-sharing plans
* Medical, dental, vision and life insurance
* Paid vacation, holidays and leave programs
* Tuition reimbursement
* Associate assistance program
* Flexible spending accounts
* Business casual dress
* Fitness and dining facilities (at most locations)
* Associate clubs and sports teams
* Volunteer opportunities
* GEICO Federal Credit Union

* Benefit offerings for positions other than full-time may vary.

GEICO is an equal opportunity employer. Background and credit checks, hair or urine drug testing, and health assessments are required as part of our pre-employment process.