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Location: Normal,
Application Deadline: None
Type: Not specified
Career Level: Mid-Senior Level
Salary Range: Not specified
Number of Jobs: 1
Relocation Available: No




# Job Description:

*Management/Leadership Duties*

* Manage Operations team to ensure policies and procedures are followed at all times

* Hire, train and supervise Operations team members including front desk, kids club and housekeeping.

* Serve as liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues

* Responsible for cash deposit ensuring daily deposits are made on time.

* Partner with cleaning team to ensure proper level of cleanliness are maintained at all times including daily management of the cleaning checklists.

* Work with General Manager (GM) to manage/process cancellations and strive to retain members.

* Help ensure all members concerns are addressed in a timely manner.

* Assist GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline.

*Operational Duties*

* Ensure all front desk systems are followed (i.e. proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes).

* Direct all gym walk-throughs.

* Communicate with GM regarding ways to improve front desk operations.

* Responsible for communicating and following cash management procedures.

* Manage the retail sales procedures for the gym.

# Job Qualifications:

* 1-2 years of relevant work experience.

* College degree preferred.

* Excellent communication, organization and customer service skills

* Working knowledge of cash procedures and basic computer skills

* Ability to handle challenging customer issues with patience, tact and professionalism

* Excellent training, leadership and management skills

* Excellent communication, organizational and customer service skills

*Country:* US

*City:* Normal

*Department:* Candidate

*Location Name:* Normal (Express Gym) - 5105

*Postal Code:* 61761

*State:* IL

*Location Address:* 1503 E. College Ave.

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