Future Opportunities - Service Manager Job Listing at Goodyear in Stoneham, MA

Automotive / Transport, Chemicals

Future Opportunities - Service Manager



Description The Service Manager is responsible for managing the service department
by effectively scheduling technicians and service appointments. To meet
budgeted objectives in the areas of sales, units and profitability
within company policies and guidelines. To assist technicians in daily
work routines. To maintain a safe and clean store environment with
first class facilities and state of the art equipment at minimal capital
outlay. To maintain customer relations to ensure long term growth in
sales and profits. To maintain customer and associate satisfaction.
Deliver quality work on time every time to customers. To train and
develop service department associates by ensuring that all on boarding
and career development is identified and made available to performing
associates. The Service Manager must complete additional projects as
assigned by the Manager. Driving guest vehicles is an essential function
of the job.
Requirements
*
High School diploma or GED.

* Valid driver's license required.

* Schedule will typically cover when Service Manager is not working and includes evenings and Sundays.

* Bachelor's degree in Business or related field desired.

* 6 months or more experience in the tire industry or automotive field or equivalent business experience required

* The knowledge needed includes: the fundamental understanding of automotive systems, tire and service selling techniques, and fundamental business concepts.

* Additionally, an understanding of the tire and auto service industry and the effects of competition.

* Ability to bend, twist, reach, climb, pull, push, stand and squat.

* Ability to communicate effectively with customer, associates and management.

* Ability to lift up to 60 pounds.
Tasks
* Ensure effective tire sales process and proper service estimates are delivered to the customer. Follow purchasing programs for parts and services. Communicate tire and service needs though invoice processing. Conduct work consistent with manufacturer's specifications and MAP guidelines. Maintain price discipline, utilizing Goodyear pricing guidelines for parts and labor. Able to assist with controlling service expenses such as overtime, locally purchased parts and expense items. Contribute to achieving sales units and profit AOP objectives.
* Deliver customer satisfaction. Comply with Motorist Assurance Program (MAP) communication and vehicle inspection procedure. Ensure the work is being done in accordance with "The Goodyear Way" standards. Ensure the customer is communicated throughout the service experience to promote an experience that exceeds their expectations.
* Ensure that the PIMS (Parts Inventory Management System) is being used properly. Control and protect the assets of the Company by maintaining awareness of inventory levels. Ensure that parts management guidelines are followed. Ensure that service bays, parts/tire room, parking lot, and company vehicles are clean, organized, and well maintained per the Housekeeping & Merchandising process.
* Assist with training new and existing associates through utilization of the online and training methods. The Assistant Service Manager is expected to assist associates in technical areas as needed, facilitate effective communications throughout the store working closely with the Service Manager. Maintain a clean and safe environment, ensure that all safety guidelines are followed by associates, including but not limited to safety glasses, wearing gloves, "Good to Go" and grooming standards. Ensure effective communication and accountability of policies and procedures to associates.
* Developmental opportunity to transition into Service Manager based on performance. Assistant Service Manager is a transitional title over a 2 year period of time.
Type Full-time
Business Line Retail
Location MA, Stoneham