Consumer Support Simplified Chinese Market Specialist Job Listing at Google in Tokyo (Job ID googleus-1884001)
Media / Publishing, Business Services
For immediate consideration, please send a text (ASCII) or HTML version of your resume to firstname.lastname@example.org.
**Important:** The subject field of your email must include **Consumer Support Simplified Chinese Market Specialist - Tokyo**.
* Provide high quality support for users, customers, and partners of Consumer products via email and help forums
* Create and manage compelling help content for multiple Consumer Products
* Troubleshoot technical / customer problems, escalate bug reports, proactively identify customer needs and work with Product Management and Engineers to translate customer insights into a better product experience
* Proactively develop and implement processes and infrastructure to scale our customer-facing operations
* Manage and optimize user feedback channels to identify market-specific trends, compile reports and share insights to drive product improvements. Manage cross-functional projects
* BA/BS degree or equivalent practical experience.
* Native fluency in Simplified Chinese and fluency in oral and written English.
* Native fluency in Simplified Chinese and fluency in oral and written English
* Consumer or client service experience
* Outstanding verbal and written communication and presenting skills with ability to interact with technical and non-technical groups across different levels, including Product Management, Engineering, Marketing, PR, Legal, etc.
* High Level of attention to detail while finding creative ways to tackle support challenges. Capacity to work effectively and manage multiple projects in a fast paced environment with shifting priorities.
* Strong sense of focus, accountability and ownership. Exceptional judgment and problem-solving skills.
* Capacity to develop and deliver reporting and analysis. Interest in the Internet industry and online products.
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