Corporate Operations Engineer Job Listing at Google in Gurgaon, IN (Job ID googleus-158001)

Media / Publishing, Business Services

Technical support for a technology company is a big task. As a Corporate
Operations Engineer you are the go-to person for Googlers' computer hardware
and software needs, providing front line user support for all of Google's
internal tools and technologies. You troubleshoot, respond to inquiries and
find solutions to technical challenges. Beyond the day-to-day, you improve the
Googler user experience by contributing to longer term projects and
documentation efforts. You are highly technical and are comfortable problem
solving with multiple operating systems (like OS X, Linux, Windows) and a
range of devices (including desktops/laptops, phone systems, video
conferencing and various wireless devices). You occasionally partner with
various teams including security, networking and infrastructure. You're a fast
learner and great communicator who can support the IT needs of global offices
of all sizes and Googlers of varying technical backgrounds.

Responsibilities

* Troubleshoot and problem solve issues for Google's corporate resources, tools, operating systems and applications both locally and remotely.
* Work with service owners and customer teams to plan and implement service and application upgrades and changes.
* Develop solutions to operational and user productivity issues via automation or process improvements.
* Support IT infrastructure related projects such as server or network upgrades, and office relocations and expansions.
* Travel occasionally to provide IT support in distributed offices.

Minimum qualifications

* BA/BS degree (In lieu of degree, relevant skills or equivalent experience).

Preferred qualifications

* 2 years of Linux/UNIX desktop support experience, and Apple Macintosh experience.
* Demonstrated experience troubleshooting with applications and in a Linux, MAC and Microsoft networked environment.
* Understanding of LAN/WAN and mobile computing environments.
* Expertise in deploying and supporting desktops/laptops, phone systems, video conferencing and various wireless devices.
* Ability to adjust quickly to changing priorities and make quick decisions with limited information.
* Strong organizational, communication, leadership, and customer service skills.